Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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"Hello Lärbyrån Digicy, Thanks for reaching out! We are currently investigating a known issue that caused this label to disappear from Ris..."
  • 31 minutes ago05/20/24 at 5:03 pm (UTC)
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Jose Tansengco replied to the discussion Linking to Sections within a Lesson
"Hi Gail, We're still working on this feature request. We'll leave a message here as soon as it makes it to our product roadmap!"
  • 1 hour ago05/20/24 at 4:12 pm (UTC)
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"Hello Everyone, I wanted to share that we are tracking a known issue that causes the exit course button to disappear when a Rise 360 cou..."
  • 4 hours ago05/20/24 at 1:30 pm (UTC)
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"Hi Nadine, If you're looking for a quick way to transfer ownership of a single Rise 360 course to another team member, you can do ..."
  • 4 hours ago05/20/24 at 1:17 pm (UTC)
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"Hi Mark, Happy to help! I'd like to ask a few questions to help clarify your experience: How are you accessing your Rise 360 course? Is ..."
  • 5 hours ago05/20/24 at 12:55 pm (UTC)
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Jose Tansengco replied to the discussion Reach 360: Manually Mark Completion?
"Hi Learning Development, Thanks for reaching out! There isn't a way to manually mark learners as complete in Reach 360 but I can confirm..."
  • 5 hours ago05/20/24 at 12:48 pm (UTC)
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Jose Tansengco replied to the discussion Content library 360 - copyright
"Hi Chloe, Thanks for reaching out! Yes, media from Content Library 360 can only be used to create courses using Articulate 360 applicatio..."
  • 3 days ago05/17/24 at 7:51 pm (UTC)
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Jose Tansengco replied to the discussion Using the Next button on a tablet
"Hello Cynthia, I asked for help from my colleague who had an iPad and she confirmed that the navigation buttons in your course work..."
  • 3 days ago05/17/24 at 7:43 pm (UTC)
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Jose Tansengco replied to the discussion Timeline freeze
"Hi Cathya, Sorry to hear that you ran into this issue. Starting your slide's timeline from the middle shouldn't cause the slider to freez..."
  • 3 days ago05/17/24 at 6:57 pm (UTC)
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Jose Tansengco replied to the discussion Attempts not recording to LMS
"Hi Alex, Happy to help! Would you mind creating a quick Peek 360 recording of the issue you're experiencing? Variables are a projec..."
  • 3 days ago05/17/24 at 6:10 pm (UTC)
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"Hi Aidan, Thanks for reaching out! Each slide draw will be treated as a new draw from a Question Bank, so it'll be randomized again and c..."
  • 3 days ago05/17/24 at 4:50 pm (UTC)
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Jose Tansengco replied to the discussion Keyboard Shortcuts Buggy?
"Hi Alex, Sorry to hear that you ran into this issue. The keyboard shortcuts to the features you mentioned worked for me when I tested the..."
  • 3 days ago05/17/24 at 3:13 pm (UTC)
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Jose Tansengco replied to the discussion PDF Printing
"Hi Bob, Thanks for reaching out! Rise 360 courses are currently exported to PDF as-is, but we do have an open feature request for t..."
  • 4 days ago05/16/24 at 8:04 pm (UTC)
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Jose Tansengco replied to the discussion Publish New Version Review 360
"Hi Carson, Happy to help! Your manager will need to move the original course that they published to Review 360 to a Team Folder and share..."
  • 4 days ago05/16/24 at 7:45 pm (UTC)
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Jose Tansengco replied to the discussion Rise 360 courses with limited attempts
"Hi Michelle, Thanks for reaching out! The only built-in restriction available for Rise 360 courses is the limiting of quiz retries ..."
  • 4 days ago05/16/24 at 7:37 pm (UTC)
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Jose Tansengco replied to the discussion Move course content to Microlearning module
"Hi Ryan, That sounds like a great feature to have! Please ensure to submit your feature request here so our product team can review it. ..."
  • 4 days ago05/16/24 at 7:22 pm (UTC)
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"Hi Annie, Thanks for reaching out! You can check out this article for a workaround to get Articulate published content to work on Share..."
  • 4 days ago05/16/24 at 7:20 pm (UTC)
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Jose Tansengco replied to the discussion PDFs published in RISE
"Hi Gigi, Happy to look into this for you! I'd like to ask a few questions to help clarify the behavior: Does the issue consistentl..."
  • 4 days ago05/16/24 at 7:08 pm (UTC)
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"Hello Alison, Thanks for sharing a link to your course! I tested it and can confirm that I also reached a section in your Microlearning c..."
  • 4 days ago05/16/24 at 5:49 pm (UTC)
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"Hello Ange CM, Thanks for reaching out! Editing the results page in a Rise 360 quiz is not supported but I can confirm that this is a req..."
  • 4 days ago05/16/24 at 5:03 pm (UTC)
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Jose Tansengco replied to the discussion Embed ULR links
"Hi Gail, It appears you shared the edit link to your Rise 360 course and not the share link. Unfortunately, this link doesn't allow me to..."
  • 4 days ago05/16/24 at 4:49 pm (UTC)
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"Hi Lindsey, Thanks for the additional information. We are currently monitoring a bug in Microlearning courses where using the stepped nav..."
  • 4 days ago05/16/24 at 4:45 pm (UTC)
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Jose Tansengco replied to the discussion Hyperlink to other parts of a course?
"Hi Nellie, These feature requests haven't made it to our product roadmap yet, but we'll let everyone subscribed to this thread know..."
  • 4 days ago05/16/24 at 3:43 pm (UTC)
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Jose Tansengco replied to the discussion Issue with viewing full course content
"Hi Sam, It appears the behavior you're experiencing is LMS-specific since your course works properly without any adjustments when tested ..."
  • 4 days ago05/16/24 at 3:41 pm (UTC)
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"Hi Alberto, Thanks for the additional information. If the issue only happens when the embed block is placed at the end of a lesson, the b..."
  • 4 days ago05/16/24 at 3:37 pm (UTC)