Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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Jose Tansengco replied to the discussion New in Rise 360: Hide Cover Page
"Hi Christine, Thanks for the update! Adding a toggle feature to hide the cover page is a feature request we are actively tracking...."
  • 16 hours ago05/09/24 at 8:27 pm (UTC)
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"Hi Alberto, Sorry to hear that you ran into this issue. I tested embed blocks with the "Block Entrance Animations" option enabled a..."
  • 16 hours ago05/09/24 at 8:11 pm (UTC)
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Jose Tansengco replied to the discussion Rise 360 Audio panel control
"Hi Miyako, Thanks for reaching out! Disabling forward seeking for audio blocks in a Rise 360 course is not yet supported, but we are curr..."
  • 16 hours ago05/09/24 at 7:48 pm (UTC)
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Jose Tansengco replied to the discussion Recover content from previous teammate
"Hi Katie, Happy to help! I'd recommend opening a case with our support team here so we can help track down your team's Rise 360 cou..."
  • 17 hours ago05/09/24 at 7:17 pm (UTC)
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"Hi Nellie, Can I ask if the item you are trying to publish has been shared with your team? If the course has been moved to a Team F..."
  • 17 hours ago05/09/24 at 6:58 pm (UTC)
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"Hi Nellie, Happy to help! Yes, we've released a new feature in Review 360 that allows multiple authors to publish new versions of e..."
  • 17 hours ago05/09/24 at 6:56 pm (UTC)
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"Hi S. T., Sorry to hear that you ran into this issue. Have you tested the behavior on other browsers to see if the behavior is isolated t..."
  • 17 hours ago05/09/24 at 6:50 pm (UTC)
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Jose Tansengco replied to the discussion Dashboard and RISE360 not loading again
"Hi Emily, Rise 360 and all other Articulate 360 services are fully operational today and we're also not seeing this issue bein..."
  • 18 hours ago05/09/24 at 5:44 pm (UTC)
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Jose Tansengco replied to the discussion Carousel images not (always) loading
"Hi Tim, Sorry to hear that you ran into this behavior. I tested the carousel block in a new Rise 360 course and the images loaded j..."
  • 18 hours ago05/09/24 at 5:36 pm (UTC)
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"Hello Santiago, Happy to help! Rise 360 automatically moves the numbers to show the remaining steps as soon as the learner approach..."
  • 19 hours ago05/09/24 at 4:49 pm (UTC)
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"Hi Lee, I'm sorry for the inconvenience. I've added your voice to the bug report and we'll let everyone subscribed to this thread know as..."
  • 20 hours ago05/09/24 at 4:11 pm (UTC)
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Jose Tansengco replied to the discussion New in Rise 360: Hide Cover Page
"Hi Christine, There isn't a way to remove the cover page of Rise 360 courses. Have you tried creating Microlearning courses instead..."
  • 21 hours ago05/09/24 at 3:09 pm (UTC)
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Jose Tansengco replied to the discussion Shared team folder
"Hi Frank, Happy to help! Access to Rise 360 Team Folders is determined based on the permissions you give a folder. As an example, the fol..."
  • 21 hours ago05/09/24 at 2:54 pm (UTC)
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Jose Tansengco replied to the discussion Matching Question Template
"Hi Ike, Thanks for reaching out! Your message might not reach Allison since she won't get notified you mentioned her here in your post. I..."
  • 1 day ago05/08/24 at 7:28 pm (UTC)
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Jose Tansengco replied to the discussion Video not playing during timeline preview?
"Hi Linda, Sorry to hear that you ran into this issue. It appears Debbie's issue was specific to her file, so we'd like to tes..."
  • 1 day ago05/08/24 at 7:22 pm (UTC)
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Jose Tansengco replied to the discussion Can't Delete...Anything in Storyline 360.
"Hi Sea, Sorry to hear that you ran into a similar issue. Since this behavior isn't normal, try repairing your Storyline 360 install..."
  • 1 day ago05/08/24 at 7:14 pm (UTC)
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Jose Tansengco replied to the discussion Hiperlink não abre no review
"Hello Universidade Dasa, Happy to help! If your link works when you open it on your browser but returns an error when you access it from ..."
  • 1 day ago05/08/24 at 7:10 pm (UTC)
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Jose Tansengco replied to the discussion Video Controls Options
"Hi Bill, Thanks for letting us know that you're interested in the ability to disable certain features in the video controls bar. We have ..."
  • 1 day ago05/08/24 at 6:49 pm (UTC)
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Jose Tansengco replied to the discussion Presenter - Acknowledgement "button"
"Hi Jocelyn, Happy to chime in! Since Presenter 360 is PowerPoint-based, the way I'd do this is to first set the navigation setting of the..."
  • 1 day ago05/08/24 at 6:25 pm (UTC)
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"Hi Kenya, Happy to help! Considering accessibility requirements when designing a Storyline 360 course is always good practice. You can ch..."
  • 2 days ago05/08/24 at 4:39 pm (UTC)
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Jose Tansengco replied to the discussion Control buttons hidden
"Hi Ellen, There's a possibility that your organization is blocking or removing any attachments in your response since your last one did n..."
  • 2 days ago05/08/24 at 4:35 pm (UTC)
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"Hi Antoine, I wanted to clarify that while layers have their own timelines, displaying a layer on a slide doesn't replace the base ..."
  • 2 days ago05/08/24 at 4:19 pm (UTC)
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Jose Tansengco replied to the discussion The voice changes after using a
"Hi Bobby, Thanks for reaching out! I tested the behavior using unmodified text, and text that has been modified by the <say-as> tag..."
  • 2 days ago05/08/24 at 12:51 pm (UTC)
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Jose Tansengco replied to the discussion No Articulate access in Powerpoint
"Hi Sara, Happy to help! It looks like PowerPoint is still detecting that you're working out of an online drive. Can I ask if you are work..."
  • 3 days ago05/07/24 at 7:56 pm (UTC)
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Jose Tansengco replied to the discussion Recovered Storyline file won't open
"Hi Melissa, Sorry to hear about your project file. I checked it using an archiving tool and seems the recovery software didn't reco..."
  • 3 days ago05/07/24 at 7:31 pm (UTC)