Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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"Hello Alison, Thanks for sharing a link to your course! I tested it and can confirm that I also reached a section in your Microlearning c..."
  • 4 days ago05/16/24 at 5:49 pm (UTC)
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"Hello Ange CM, Thanks for reaching out! Editing the results page in a Rise 360 quiz is not supported but I can confirm that this is a req..."
  • 4 days ago05/16/24 at 5:03 pm (UTC)
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Jose Tansengco replied to the discussion Embed ULR links
"Hi Gail, It appears you shared the edit link to your Rise 360 course and not the share link. Unfortunately, this link doesn't allow me to..."
  • 4 days ago05/16/24 at 4:49 pm (UTC)
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"Hi Lindsey, Thanks for the additional information. We are currently monitoring a bug in Microlearning courses where using the stepped nav..."
  • 4 days ago05/16/24 at 4:45 pm (UTC)
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Jose Tansengco replied to the discussion Hyperlink to other parts of a course?
"Hi Nellie, These feature requests haven't made it to our product roadmap yet, but we'll let everyone subscribed to this thread know..."
  • 4 days ago05/16/24 at 3:43 pm (UTC)
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Jose Tansengco replied to the discussion Issue with viewing full course content
"Hi Sam, It appears the behavior you're experiencing is LMS-specific since your course works properly without any adjustments when tested ..."
  • 4 days ago05/16/24 at 3:41 pm (UTC)
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"Hi Alberto, Thanks for the additional information. If the issue only happens when the embed block is placed at the end of a lesson, the b..."
  • 4 days ago05/16/24 at 3:37 pm (UTC)
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Jose Tansengco replied to the discussion Thumbnail selection in Rise videos
"Hi Lara, We're still working on adding this feature to Rise 360 and notify everyone here as soon as it makes it to our product roadmap. I..."
  • 4 days ago05/16/24 at 2:47 pm (UTC)
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Jose Tansengco replied to the discussion Copiar y pegar LISTAS
"Hello Articulate1 Birtlh, Thanks for reaching out! We have an open feature request to improve how text is moved from Microsof..."
  • 4 days ago05/16/24 at 2:41 pm (UTC)
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"Hi Editha, Happy to help! If you click on a radio button and go to the Format tab, you'll see the option to change the color o..."
  • 5 days ago05/15/24 at 5:16 pm (UTC)
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Jose Tansengco replied to the discussion Aller et retour d'un objet sur une slide.
"Hi Florent, Happy to help! Here are a few observations I made about your design: You can't include the blue pin as part of the gro..."
  • 5 days ago05/15/24 at 5:06 pm (UTC)
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"Hi Steve, In the context of the post, media-rich projects meant having plenty of high-resolution images and high-definition videos in a s..."
  • 5 days ago05/15/24 at 4:12 pm (UTC)
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Jose Tansengco replied to the discussion Emphasis and neural voices
"Hi C.J., Yes, that is correct. The audio file needs to be generated by Storyline 360's text-to-speech service before you can preview it s..."
  • 5 days ago05/15/24 at 3:56 pm (UTC)
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Jose Tansengco replied to the discussion Review
"Hi Nancy, It looks like the wrong account might be getting retained somewhere. Let's address the Review 360 and Storyline 360 sides..."
  • 5 days ago05/15/24 at 3:43 pm (UTC)
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Jose Tansengco replied to the discussion Resending Link in Review 360
"Hi Sandy, If your organization is automatically deleting the emails from Review 360 because they contain unverified links, please ask you..."
  • 5 days ago05/15/24 at 1:03 pm (UTC)
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"Hi Andrea, Thanks for reaching out! Issues like this one are challenging to troubleshoot without a project file so I opened a support cas..."
  • 6 days ago05/14/24 at 8:16 pm (UTC)
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"Hi Shawna, Happy to look into this for you! Slide Master layouts should be included when you import slides from a Storyline 360 template...."
  • 6 days ago05/14/24 at 7:36 pm (UTC)
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"Hi Sarah, Happy to help! Here's a recording of myself going through your Rise 360 course. When I tested your course and Storyline 360 pro..."
  • 6 days ago05/14/24 at 7:29 pm (UTC)
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"Hi Max, Happy to help! I tried to replicate this behavior in a new Storyline 360 project file and the change state of the text box worked..."
  • 6 days ago05/14/24 at 7:12 pm (UTC)
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"Hi Debbie, It would be easier for the community to help correct your course's behavior if we could take a look at your project. We'll be ..."
  • 6 days ago05/14/24 at 3:43 pm (UTC)
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Jose Tansengco replied to the discussion Storyline not recording microphone
"Hi Jason, Sorry to hear that you ran into this issue. I'd like to ask a few questions to clarify your experience: Are you us..."
  • 6 days ago05/14/24 at 3:36 pm (UTC)
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Jose Tansengco replied to the discussion Exporting 360 Photo to Website
"Hi Kyle, Happy to help! You can create Storyline 360 courses with 360° Images of vehicle interiors to give your learners the experience o..."
  • 6 days ago05/14/24 at 3:14 pm (UTC)
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Jose Tansengco replied to the discussion SINAV VE KURS HAKKINDA
"Hello murat karayılan, Happy to help! You mentioned creating your courses in Storyline 360, but you also mentioned "studio" in your post,..."
  • 6 days ago05/14/24 at 2:55 pm (UTC)
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"Hi Anu, Sorry to hear that you ran into this issue. I tested the behavior using a Rise 360 course with an embed block but didn't ob..."
  • 7 days ago05/13/24 at 7:44 pm (UTC)
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Jose Tansengco replied to the discussion Import content into Rise 360
"Hi Melanie, Happy to help! Can you clarify what you mean by your company LMS only accepting Articulate uploads? Content created fro..."
  • 7 days ago05/13/24 at 6:50 pm (UTC)