Blog Post
AnnaVeach
Community Member
My department recently redesigned our entire New Hire curriculum for the call center and we changed the order to follow the flow of a call including basic knowledge they needed before the call, how to authenticate a customer, etc. This was a huge switch from the way the trainers were doing it, but it made so much more sense to follow the flow of a call (sequentially) than to just review all the reference documentation in the order it had been uploaded to our server! So while this article references e-learning, this also holds true to training curricula in general.
PeterRushton1
10 years agoCommunity Member
In a previous job, we used a very effective blended presentation: directed e-learning modules with follow-up f2f - so, agree, el and classroom do well together.
I like the circles idea and SmartArt has a nice rendition of that - although (the last time I checked) you have to add an semi-transparent overlay to make the links work.
I like the circles idea and SmartArt has a nice rendition of that - although (the last time I checked) you have to add an semi-transparent overlay to make the links work.
- PeterRushton110 years agoCommunity MemberNote to self: 2010 links directly.