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Learning More About Your LMS: Resume Behavior and Suspend Data
Have you ever run into a situation where your course doesn’t pick up where you left off when you view it more than once on your LMS? Or maybe it does, but you’d prefer it start over from the beginning? The way your course responds when it’s relaunched is called the resume behavior.
If your course isn’t resuming as desired, you’re probably wondering what’s going on and how to fix it. In this article, we’ll help you figure that out.
If learners previously viewed part of the course, this option displays a prompt, asking learners if they want to pick up where they left off.
Always resume
This forces your course to open at the place where learners left off. They won’t see a prompt; it just happens automatically.
Never resume
This forces your course to always open at the beginning, even if learners completed part of the course previously. They won’t see a prompt.
If you’re using Rise 360, the course will always resume from where the learner left off.
How Does Resume Actually Work?
As a learner makes his way through a course, a compressed chunk of information—called suspend data—is sent to the LMS after each slide. This suspend data describes everything about the current state of the course, including the learner’s responses, navigation history, object states, variable values, interaction results, and more.
When the learner opens the course again, it asks the LMS where they previously left off. The LMS sends the suspend data back to the course, and the course uses it to resume at the same point and in the same state as before.
Why Do Courses Fail to Resume?
A few things could get in the way of the resume communication process:
You exceeded the suspend data limit.
Your LMS might be imposing limits on suspend data. Older LMS specs, such as SCORM 1.2, have outdated restrictions on suspend data.
We recommend publishing for the latest edition of SCORM 2004, xAPI (Tin Can API), or cmi5. See these articles for more information:
If you’re hosting AICC content on a different server than your LMS, you may experience a cross-domain conflict. See this article for solutions. (Note that this doesn’t apply to Rise 360 courses.)
You already completed the course.
The resume feature might not work as you’d expect after you meet the completion requirement. Most LMSs consider a course to be in review mode after the tracking requirement has been met.
In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from Complete back to Incomplete. See this article for more information. (Note that this doesn’t apply to Rise 360 courses.)
Can I Examine Suspend Data?
Enable LMS debug mode to watch your suspend data flow back and forth between your content and your LMS. By doing so, you can verify that the data returned by your LMS upon resume is the same data that your content sent upon suspend—a common point of failure.
To help you avoid exceeding suspend data limits (see above), we compress suspend data. As a result, the suspend_data string in an LMS debug log isn’t human-readable. You won’t be able to decipher what it means, but you can see if the data sent to the LMS matches the data that comes back from the LMS.
Doesn’t My LMS Need to Read Suspend Data?
No. Only the course itself needs to be able to decompress and read suspend data. The LMS just functions as a handy place to store suspend data between attempts.
The Bottom Line
Now that you have a better understanding of how resume behavior works, you should be able to troubleshoot these issues more easily if you run into them.
Need more help troubleshooting? Check out these other resources:
I suggested the use of cmi.comments for the bookmark however, the specification provides for cmi.core.lesson_location which is a 255 character string. I don't understand why this is not used.
Hi, I noticed that we were getting the suspend data limits error. When publishing from SCORM 1.2 to 2004, 3rd or 4th Edition, we started seeing a split screen of the course and a page that had the hyperlinked name of the course displayed. In some adjusting of the player, we were able to separate these two pages, however, I do not want a second page with the hyperlinked name. I only see it when publishing to 2004 and not when publishing to 1.2. Has anyone experienced this and/or know if it is resolvable? Thank you!
I am facing problem in LMS resuming functionality in completed state(SCORM).
Scenario:-
1.If the first package was in completed state and If I uploaded the second package, the latest uploaded package is resuming from where I left in the first package(Resuming taking place). Actually I need second package should start from starting onwards. 2.Can you please share how this resuming functionality is working and where should I debug to solve this issue.
We are having a problem with Resume. We are working on a large course - 12 lessons plus 12 quizzes - lots of interactions i exported the course to SCORM 2004, Edition 3 - have added the exit link - this works - but the course does not resume - our LMS is Sakai 11.3 - can you help? jane
I'm sorry to hear that. The best way to identify an LMS issue is to compare how your published output behaves in an industry-standard testing engine. SCORM Cloud is a free testing engine that supports AICC, SCORM, and Tin Can API (xAPI) content: https://cloud.scorm.com
If your content works properly at SCORM Cloud but not in your LMS, please open a support case with your LMS provider. They’ll know how best to help with LMS-specific problems.
If your content doesn't work in SCORM Cloud, we'll be glad to investigate it further. Just send me a copy of your project file using this upload link: http://articulatecase.com
Thanks, Justin
our Rise course is large 650MB zipped. so i duplicated and removed many lessons - got a pared down version to 40MB zipped. (the StormCloud free account limits uploads to 100MB). Followed the steps you provided and it worked - was able to resume. i was not taken to the exact spot i left at but it took me to the start of the lesson where i exited from which is OK for us. one more question before i head on over to our LMS devs… is the large size of our Rise course going to be a problem for Suspend Data in our LMS? i see that you listed Suspend Data size for SCORM 2004 Edition 3 at 64,000(?). How would i even know what to set this limit to? jane
It would be great if the resume options provided with Storyline and Studio (prompt to resume, always resume, never resume) could be included with Rise courses, as well. I have a number of Rise courses where the automatic resume feature is problematic and I'd like to be able to turn it off.
I see that Storyline 360 compresses the suspend data, but Rise does not and that's a problem. I have a very large Rise course with 50+ topics/lessons and hundreds of blocks total and the suspend data grows beyond what SCORM 1.2 can hold (don't get me started about how old this spec is and why my client can't use 2004). It sure would be nice if it were compressed. It seems that data is stored in suspend data for each and every block in the course when completed. Maybe an option to store completion data at the topic level instead?
Hello, I've had several issues with my LMS not keeping track of where you left off. I go through the whole module, the LMS will track as completed. If I close out of the training before finishing, then the training will go back closer to the beginning and not tracking where I left off. I tested it using SCORM Cloud, and it doesn't work on SCORM cloud. Can anyone help?
I assume you're publishing for SCORM 1.2 or 2004 Editions 1 or 2. To see how much suspend data you're using in SCORM Cloud, open the Course Sandbox page and click on the View Registration State button. Expand the last item in the list (usually the name of the course), and scroll down to cmi.suspend_data. Select the whole line (start at the beginning and drag down to select the whole line (it's a long line)). Paste that into Notepad and move the cursor to the end of the string and observe the character count in the footer of the Notepad window. That's how much you're using. I'm guessing it'll be close to the 4096 characters allowed with those SCORM versions.
To test this, go back to the Course Sandbox page, scroll down to Course Properties, choose the Compatibility Setting tab. Change the Maximum Suspend Data Size to something much bigger than 4096 (I just add a zero to the end to make it 40960) and click on the Save button. Go back to the top and click on the reset progress button and clear the logs. Run through the whole course and come back and check the suspend_data again.
There are ways of reducing the amount of suspend data that's used, but that's a different discussion.
A big thank you. With your instructions, I did get my training to work on SCORM Cloud. To get my training to work on my LMS do I have to find the same/similar and increase the Maximum Suspend Data Size?
Well, that's a whole different question. The SCORM Cloud is really just a diagnostic tool and that compatibility setting may or may not be available on your LMS. You'd have to do a bit of research for that. SCORM 1.2 through 2004, Edition 2 were limited to 4096 characters, but Edition 3 and later had much larger capacities, 64,000 characters.
So, if you can publish for SCORM 2004, Edition 3 or later, that would solve these issues. If not, I feel your pain as my government clients insist on SCORM 1.2 and I have to jump through hoops to keep SL360 from exceeding the suspend data limit.
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\n
Have you ever run into a situation where your course doesn’t pick up where you left off when you view it more than once on your LMS? Or maybe it does, but you’d prefer it start over from the beginning? The way your course responds when it’s relaunched is called the resume behavior.
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If your course isn’t resuming as desired, you’re probably wondering what’s going on and how to fix it. In this article, we’ll help you figure that out.
If learners previously viewed part of the course, this option displays a prompt, asking learners if they want to pick up where they left off.
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Always resume
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\n
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This forces your course to open at the place where learners left off. They won’t see a prompt; it just happens automatically.
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\n
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Never resume
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\n
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This forces your course to always open at the beginning, even if learners completed part of the course previously. They won’t see a prompt.
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\n\n
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If you’re using Rise 360, the course will always resume from where the learner left off.
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How Does Resume Actually Work?
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As a learner makes his way through a course, a compressed chunk of information—called suspend data—is sent to the LMS after each slide. This suspend data describes everything about the current state of the course, including the learner’s responses, navigation history, object states, variable values, interaction results, and more.
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When the learner opens the course again, it asks the LMS where they previously left off. The LMS sends the suspend data back to the course, and the course uses it to resume at the same point and in the same state as before.
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Why Do Courses Fail to Resume?
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A few things could get in the way of the resume communication process:
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You exceeded the suspend data limit.
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Your LMS might be imposing limits on suspend data. Older LMS specs, such as SCORM 1.2, have outdated restrictions on suspend data.
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We recommend publishing for the latest edition of SCORM 2004, xAPI (Tin Can API), or cmi5. See these articles for more information:
If you’re hosting AICC content on a different server than your LMS, you may experience a cross-domain conflict. See this article for solutions. (Note that this doesn’t apply to Rise 360 courses.)
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You already completed the course.
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The resume feature might not work as you’d expect after you meet the completion requirement. Most LMSs consider a course to be in review mode after the tracking requirement has been met.
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In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from Complete back to Incomplete. See this article for more information. (Note that this doesn’t apply to Rise 360 courses.)
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Can I Examine Suspend Data?
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Enable LMS debug mode to watch your suspend data flow back and forth between your content and your LMS. By doing so, you can verify that the data returned by your LMS upon resume is the same data that your content sent upon suspend—a common point of failure.
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To help you avoid exceeding suspend data limits (see above), we compress suspend data. As a result, the suspend_data string in an LMS debug log isn’t human-readable. You won’t be able to decipher what it means, but you can see if the data sent to the LMS matches the data that comes back from the LMS.
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Doesn’t My LMS Need to Read Suspend Data?
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No. Only the course itself needs to be able to decompress and read suspend data. The LMS just functions as a handy place to store suspend data between attempts.
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The Bottom Line
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Now that you have a better understanding of how resume behavior works, you should be able to troubleshoot these issues more easily if you run into them.
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Need more help troubleshooting? Check out these other resources:
Have you ever run into a situation where your course doesn’t pick up where you left off when you view it more than once on your LMS? Or maybe it does, but you’d prefer it start over from the beginning? The way your course responds when it’s relaunched is called the resume behavior.
\n
If your course isn’t resuming as desired, you’re probably wondering what’s going on and how to fix it. In this article, we’ll help you figure that out.
If learners previously viewed part of the course, this option displays a prompt, asking learners if they want to pick up where they left off.
\n
\n
\n
\n
\n
Always resume
\n
\n
\n
This forces your course to open at the place where learners left off. They won’t see a prompt; it just happens automatically.
\n
\n
\n
\n
\n
Never resume
\n
\n
\n
This forces your course to always open at the beginning, even if learners completed part of the course previously. They won’t see a prompt.
\n
\n
\n\n
\n
\n
If you’re using Rise 360, the course will always resume from where the learner left off.
\n
How Does Resume Actually Work?
\n
As a learner makes his way through a course, a compressed chunk of information—called suspend data—is sent to the LMS after each slide. This suspend data describes everything about the current state of the course, including the learner’s responses, navigation history, object states, variable values, interaction results, and more.
\n
\n
When the learner opens the course again, it asks the LMS where they previously left off. The LMS sends the suspend data back to the course, and the course uses it to resume at the same point and in the same state as before.
\n
\n
Why Do Courses Fail to Resume?
\n
A few things could get in the way of the resume communication process:
\n
\n\n
\n
\n
You exceeded the suspend data limit.
\n
\n
\n
Your LMS might be imposing limits on suspend data. Older LMS specs, such as SCORM 1.2, have outdated restrictions on suspend data.
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We recommend publishing for the latest edition of SCORM 2004, xAPI (Tin Can API), or cmi5. See these articles for more information:
If you’re hosting AICC content on a different server than your LMS, you may experience a cross-domain conflict. See this article for solutions. (Note that this doesn’t apply to Rise 360 courses.)
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You already completed the course.
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The resume feature might not work as you’d expect after you meet the completion requirement. Most LMSs consider a course to be in review mode after the tracking requirement has been met.
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In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from Complete back to Incomplete. See this article for more information. (Note that this doesn’t apply to Rise 360 courses.)
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Can I Examine Suspend Data?
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Enable LMS debug mode to watch your suspend data flow back and forth between your content and your LMS. By doing so, you can verify that the data returned by your LMS upon resume is the same data that your content sent upon suspend—a common point of failure.
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To help you avoid exceeding suspend data limits (see above), we compress suspend data. As a result, the suspend_data string in an LMS debug log isn’t human-readable. You won’t be able to decipher what it means, but you can see if the data sent to the LMS matches the data that comes back from the LMS.
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Doesn’t My LMS Need to Read Suspend Data?
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No. Only the course itself needs to be able to decompress and read suspend data. The LMS just functions as a handy place to store suspend data between attempts.
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The Bottom Line
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Now that you have a better understanding of how resume behavior works, you should be able to troubleshoot these issues more easily if you run into them.
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Need more help troubleshooting? Check out these other resources:
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I suggested the use of cmi.comments for the bookmark however, the specification provides for cmi.core.lesson_location which is a 255 character string. I don't understand why this is not used.
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Hi, I noticed that we were getting the suspend data limits error. When publishing from SCORM 1.2 to 2004, 3rd or 4th Edition, we started seeing a split screen of the course and a page that had the hyperlinked name of the course displayed. In some adjusting of the player, we were able to separate these two pages, however, I do not want a second page with the hyperlinked name. I only see it when publishing to 2004 and not when publishing to 1.2. Has anyone experienced this and/or know if it is resolvable? Thank you!
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Hi Justin,
I am facing problem in LMS resuming functionality in completed state(SCORM).
Scenario:-
1.If the first package was in completed state and If I uploaded the second package, the latest uploaded package is resuming from where I left in the first package(Resuming taking place). Actually I need second package should start from starting onwards. 2.Can you please share how this resuming functionality is working and where should I debug to solve this issue.
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Hi Justin,
We are having a problem with Resume. We are working on a large course - 12 lessons plus 12 quizzes - lots of interactions i exported the course to SCORM 2004, Edition 3 - have added the exit link - this works - but the course does not resume - our LMS is Sakai 11.3 - can you help? jane
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Good Morning, Jane!
I'm sorry to hear that. The best way to identify an LMS issue is to compare how your published output behaves in an industry-standard testing engine. SCORM Cloud is a free testing engine that supports AICC, SCORM, and Tin Can API (xAPI) content: https://cloud.scorm.com
If your content works properly at SCORM Cloud but not in your LMS, please open a support case with your LMS provider. They’ll know how best to help with LMS-specific problems.
If your content doesn't work in SCORM Cloud, we'll be glad to investigate it further. Just send me a copy of your project file using this upload link: http://articulatecase.com
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Thanks, Justin\nour Rise course is large 650MB zipped. so i duplicated and removed many lessons - got a pared down version to 40MB zipped. (the StormCloud free account limits uploads to 100MB). Followed the steps you provided and it worked - was able to resume. i was not taken to the exact spot i left at but it took me to the start of the lesson where i exited from which is OK for us. one more question before i head on over to our LMS devs… is the large size of our Rise course going to be a problem for Suspend Data in our LMS? i see that you listed Suspend Data size for SCORM 2004 Edition 3 at 64,000(?). How would i even know what to set this limit to? jane
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It would be great if the resume options provided with Storyline and Studio (prompt to resume, always resume, never resume) could be included with Rise courses, as well. I have a number of Rise courses where the automatic resume feature is problematic and I'd like to be able to turn it off.
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I see that Storyline 360 compresses the suspend data, but Rise does not and that's a problem. I have a very large Rise course with 50+ topics/lessons and hundreds of blocks total and the suspend data grows beyond what SCORM 1.2 can hold (don't get me started about how old this spec is and why my client can't use 2004). It sure would be nice if it were compressed. It seems that data is stored in suspend data for each and every block in the course when completed. Maybe an option to store completion data at the topic level instead?
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I'm going to connect you with our support engineers so we can take a closer look at what's happening. Keep an eye out for an email from the team soon.
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Hello, I've had several issues with my LMS not keeping track of where you left off. I go through the whole module, the LMS will track as completed. If I close out of the training before finishing, then the training will go back closer to the beginning and not tracking where I left off. I tested it using SCORM Cloud, and it doesn't work on SCORM cloud. Can anyone help?
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I assume you're publishing for SCORM 1.2 or 2004 Editions 1 or 2. To see how much suspend data you're using in SCORM Cloud, open the Course Sandbox page and click on the View Registration State button. Expand the last item in the list (usually the name of the course), and scroll down to cmi.suspend_data. Select the whole line (start at the beginning and drag down to select the whole line (it's a long line)). Paste that into Notepad and move the cursor to the end of the string and observe the character count in the footer of the Notepad window. That's how much you're using. I'm guessing it'll be close to the 4096 characters allowed with those SCORM versions.
To test this, go back to the Course Sandbox page, scroll down to Course Properties, choose the Compatibility Setting tab. Change the Maximum Suspend Data Size to something much bigger than 4096 (I just add a zero to the end to make it 40960) and click on the Save button. Go back to the top and click on the reset progress button and clear the logs. Run through the whole course and come back and check the suspend_data again.
There are ways of reducing the amount of suspend data that's used, but that's a different discussion.
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Hello Bill Dane,
A big thank you. With your instructions, I did get my training to work on SCORM Cloud. To get my training to work on my LMS do I have to find the same/similar and increase the Maximum Suspend Data Size?
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Well, that's a whole different question. The SCORM Cloud is really just a diagnostic tool and that compatibility setting may or may not be available on your LMS. You'd have to do a bit of research for that. SCORM 1.2 through 2004, Edition 2 were limited to 4096 characters, but Edition 3 and later had much larger capacities, 64,000 characters.
So, if you can publish for SCORM 2004, Edition 3 or later, that would solve these issues. If not, I feel your pain as my government clients insist on SCORM 1.2 and I have to jump through hoops to keep SL360 from exceeding the suspend data limit.
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Oh wow. This was super helpful. Thank you for getting back to me so fast.
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Always a great topic to revisit, thanks Justin!
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