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The Dos and Don’ts of Separating Need-to-Know from Nice-to-Know

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10 years ago

Many of us have been in this situation: your boss hands you a new e-learning project, gives you a 100-slide PowerPoint, and tells you “everything” is important.

But as the instructional designer, you know better. You know the content is not all equally important and that, in all likelihood, only a very small portion of it qualifies as the really juicy “need-to-know” stuff. 

Your job, as an instructional designer, is to sift through the content and separate that need-to-know from the nice-to-know.

Let’s say you need to teach your learners to change a tire. In your tire-changing course, would you include a history of cars and information about the various types of tires? Would you explain the components of the rubber that the tires are made of? Of course not. You’re going to focus on the actual task of changing a tire. That’s all the learner needs to know. Anything else is “nice-to-know” and can actually detract from the final learning objective by overwhelming the learner with information that’s not necessary to perform the task at hand.

With that in mind, let’s look at a few simple rules to help separate the need-to-know from the nice-to-know.

Do’s

  • Do identify how the content will be used on the job. If you understand the practical application, you can better present the content in a way that learners will connect with.
  • Do identify the repercussions of not knowing a piece of information. Understanding the importance of learning the content means you can design scenarios with realistic consequences. For tips on writing realistic scenarios, check out this article: How to Craft Awesome E-Learning Scenarios.
  • Do ensure that every piece of information supports the learning objectives. If it doesn’t, then either your learning objectives aren’t accurate or the information isn’t essential.

Don’ts 

  • Don’t let your client or Subject Matter Expert (SME) convince you that everything is important. When it’s a topic you’re passionate about, everything seems crucial. But the reality is, it’s not. As an instructional designer, it’s your job to identify the essential information that directly speaks to your course’s learning objectives. That’s all that matters. 
  • Don’t include “nice-to-know” content as filler or to make the course look meatier. Nonessential information can detract from the really important stuff. This makes it harder for learners to learn and retain key information. And that’s not what you want!
  • Don’t forget about your audience. Adapting your content to your audience is key if you want your course to be effective. As you decide what to include in your course, ask yourself questions like: What do my learners already know? What do they need to learn? If you haven’t already, be sure to do an audience analysis to find the answers to these questions.
  • Don’t forget to do a task analysis. A task analysis is critical and will help you identify task-based and performance-driven information. Without it, your course may fail to include key information the learner needs to know.

The Bottom Line

Your course should only include essential information. Any interesting but unnecessary information can detract from the key messages and render your course ineffective. By following the do’s and don’ts outlined here, you can better determine which content to keep.

And remember, you can always include links to additional information at the end of your course for learners who want to deepen their understanding. But the core of your course should focus only on the essentials.

Looking for more tips for designing effective courses? Check out these articles:

Have tips on paring down your content you want to share? Drop them in the comments below! And remember to follow us on Twitter and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning. If you have any questions, please share them in the comments.

Published 10 years ago
Version 1.0
  • eLearning is the perfect vehicle for info-dumping. The body of the course is the need to know and all the "important" stuff can be made available through pop-ups, sidebar activities, and "Find Out More" links. You can include all 100 slides to satisfy the manager while only displaying the top 5 slides for the basic task.
  • Nicole I can't tell you how many times the 100 slide presentations have landed on my desk for "rapid deployment" with the requirement to look exactly like the presentation given in-class....

    We have started to use (as Richard states) pop-ups, click for more, tips and tricks and a feature that has become very popular and well liked by our learners, the Expert's Corner where our "expert" provides the background and context or history of why the information is important and how it might be useful.

    Once we started to restructure the content like this it was easy to pull out the need to know and allow the learner to determine if they wanted the nice to know.
    • NicoleLegault1's avatar
      NicoleLegault1
      Community Member
      Thanks for sharing your comment Jacqueline. I also love your comment on the LinkedIn article with your great tips about changing the question from "Do learners need to know this?" to "WHY do learners need to know this?" and also like your tip of making SMEs evaluate importance of content. Great suggestions!
  • EricaCummins's avatar
    EricaCummins
    Community Member
    I love the idea of a "click for more" link. I've also found that sometimes subject matter experts are just not aware of what an instructional designer is capable of creating. Simply showing them an example of a great course that you've already designed can really open their eyes and they might think twice before sending you those 100 slide PPTs in the future.
  • AndrewWinner's avatar
    AndrewWinner
    Community Member
    Don't: forget to pilot your course with your test audience, if you can. You'll be able to see where they stumble and hone the content based on their feedback--adding certain things here and seeing which things can be taken away.
  • DianaMyers's avatar
    DianaMyers
    Community Member
    Oh Nicole, where is the "Love" button? Great article - thanks!
  • RichardStange's avatar
    RichardStange
    Community Member
    Sometimes 'seeding' the process early on with those who are new to an organization can help in the long run. Teaching "Need to Know, Nice to Know, and Where to Go" early in everyone's career can help filter out the 'itch' to include everything under the sun later on. I like teaching learners of future content development to ask these questions first: What do you want me to do? How do you want me to do it? What do I need in order to do so? Where do I go to find out more if I have additional questions?
  • pawankaur's avatar
    pawankaur
    Community Member
    Great article Nicole! Most of us are aware of these tips and tricks already but revisiting such things really help. Thanks for sharing this! 😊