Animated gifs are supported in Presenter 360. Gifs should play on the slide, in Preview, and the published environment. Where do you see issues with the gif playing?
If you'd like to upload your Articulate Package, feel free to attach it to this public discussion or upload it to us privately in a support case.
When we run the presentation from Powerpoint, the animation runs fine, but it's when we publish the Presenter file to a review link that we run into issues. The animation doesn't play at all in preview and displays as a static image.
I encountered the same issue you described, and even attempting to export and re-insert the GIF files did not solve the problem. I went ahead and opened a support case on your behalf, so Jen, you should hear from our team soon via e-mail.
We got the animated gifs to work in preview by extending the animation timeline to 10 seconds.
Now we are running into an issue where it won't play when we publish the course to our LMS.
Our LMS' support suggested that we try different publishing settings or check that the software we're using supports it. We're using Articulate 360, so it is working.
Do you know why the gifs aren't animated when we publish to our LMS?
I'm glad you were able to work with my teammate, Gren, to help fix the initial issues with the animated gifs, though it sounds like it still isn't working in your LMS.
Gren offered some suggestions as she tested the file successfully in multiple environments, including SCORM Cloud, so I'm not sure we can troubleshoot further. You may need to continue conversations with your LMS as we've been unable to replicate the issue!
We are still having issues with animated gifs showing as static images in our course in LMS.
We reached out to our LMS support, and they are saying that the issue is caused by how the course is published because when it's published from Presenter, the images are in the output folder as PNG files.
Is there a setting that we need to configure when we publish a Presenter course so that animated gifs will show as animated and not as static images?
I'm sorry to hear this is still an issue for you! I went ahead and added those comments to your case with Gren, so we can keep all the information in one place. You should hear from our team soon!
Hi Maria! Was there ever a definitive answer on this issue that can be shared? I’m experiencing a similar issue in a course where the gif plays automatically when I’m importing & syncing audio, but not in a preview mode or when the course plays in our LMS.
Are you also using Presenter 360? If you can share your file with our support team, we're happy to take a look and help troubleshoot your specific scenario.
12 Replies
Hello Jen!
Animated gifs are supported in Presenter 360. Gifs should play on the slide, in Preview, and the published environment. Where do you see issues with the gif playing?
If you'd like to upload your Articulate Package, feel free to attach it to this public discussion or upload it to us privately in a support case.
Hi Lauren,
When we run the presentation from Powerpoint, the animation runs fine, but it's when we publish the Presenter file to a review link that we run into issues. The animation doesn't play at all in preview and displays as a static image.
^ Jane is my partner on this project, so it applies to us both. Thank you for your response.
Here is the slide that has the animated gif but it's showing as a static picture in the review link.
Hi Lauren,
Just checking back on this, thanks! :)
Hello Jen and Jane.
Thank you for sharing the Powerpoint file!
I encountered the same issue you described, and even attempting to export and re-insert the GIF files did not solve the problem. I went ahead and opened a support case on your behalf, so Jen, you should hear from our team soon via e-mail.
Hi Maria,
We got the animated gifs to work in preview by extending the animation timeline to 10 seconds.
Now we are running into an issue where it won't play when we publish the course to our LMS.
Our LMS' support suggested that we try different publishing settings or check that the software we're using supports it. We're using Articulate 360, so it is working.
Do you know why the gifs aren't animated when we publish to our LMS?
Thanks!
Hi Jane,
I'm glad you were able to work with my teammate, Gren, to help fix the initial issues with the animated gifs, though it sounds like it still isn't working in your LMS.
Gren offered some suggestions as she tested the file successfully in multiple environments, including SCORM Cloud, so I'm not sure we can troubleshoot further. You may need to continue conversations with your LMS as we've been unable to replicate the issue!
Hi Ren,
We are still having issues with animated gifs showing as static images in our course in LMS.
We reached out to our LMS support, and they are saying that the issue is caused by how the course is published because when it's published from Presenter, the images are in the output folder as PNG files.
Is there a setting that we need to configure when we publish a Presenter course so that animated gifs will show as animated and not as static images?
Hi, Jane.
I'm sorry to hear this is still an issue for you! I went ahead and added those comments to your case with Gren, so we can keep all the information in one place. You should hear from our team soon!
@Maria Costra-Stienstra
Hi Maria! Was there ever a definitive answer on this issue that can be shared? I’m experiencing a similar issue in a course where the gif plays automatically when I’m importing & syncing audio, but not in a preview mode or when the course plays in our LMS.
Hi, Christian.
Thank you for reaching out!
I took a quick look at the cases opened from this discussion, and it looks like a fresh re-install of Presenter solved it.
Are you also using Presenter 360? If you can share your file with our support team, we're happy to take a look and help troubleshoot your specific scenario.