Presenter
May 12, 2023
Hello,
I am struggling to use Articulate Presenter. I have uninstalled and re-installed Articulate Studio several times, ensured everything was updated, and so forth. For work - everything is backed up to my one drive account by default on my computer. I've saved PowerPoints to My PC (So it's not "web-based")
However, I am still unable to use Presenter because even though I saved the PowerPoint to my desktop - everything is backed up to my onedrive - so I continuously receive errors stating "Online Presentations aren't supported. Save a copy to your local drive to continue".
I am not really sure where to go from here - as I have project deadlines and it seems like troubleshooting is taking up a large majority of my time to get these platforms working. Hoping to find a QUICK solution to this issue.
Thanks,
5 Replies
Contact the support team and they can help sort the issue faster than getting help in the community. Hope that helps.
Thank you! Opened a support ticket.
Hi Kristin!
Great call opening a support case. I see you're working with our colleague Rowie. You're in great hands!
We'll continue the conversation over in your support case.
Have a great start to your week! ✨
This worked! Thank you SO much!!
Hi Kristin,
I'm glad to hear that Rowie was able to help with a solution which is disabling the syncing to OneDrive and saving the files to another folder on the C: drive.
Let us know if you encounter other issues; we're happy to assist further as needed!