I have several courses developed years ago in Presenter and Engage '09 and need to update the files to Presenter 360 (to avoid Flash issues). When I try to convert, the file just "hangs" for HOURS at about the half way point. The file is attached.
HELP! I don't want to have to re-do these courses in Storyline .
First, it looks like the file attachment didn't make it to the forums. Could I have you click here to open our discussion and then use the Add Attachment button to share the Articulate Package in a new reply?
I'll try to upgrade it on my end and let you know what I find!
I appreciate you reaching out to let us know that you're experiencing a similar issue.
I do not see where Debra submitted a support case to our team, so I do not have any additional insight to share here.
I'd like you to share your Articulate Package with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
3 Replies
Hi there, Debra!
So sorry you're hitting a snag during the course upgrade process. I'd love to help investigate!
First, it looks like the file attachment didn't make it to the forums. Could I have you click here to open our discussion and then use the Add Attachment button to share the Articulate Package in a new reply?
I'll try to upgrade it on my end and let you know what I find!
I have the same issue, except I get a message saying that the presentation cannot be upgraded. It does not tell me why. Please advise on a solution.
Hi Taylor,
I appreciate you reaching out to let us know that you're experiencing a similar issue.
I do not see where Debra submitted a support case to our team, so I do not have any additional insight to share here.
I'd like you to share your Articulate Package with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.