Thanks for reaching out and sharing your file! I noticed that even during preview I was unable to see a Submit button, though I hovered over the area where it's supposed to be and noticed the functionality was still there.
It looks like a custom player was used, and when I changed it to the built-in default player, the button was visible.
When I attempted to change the player back to the custom design, an error report came up, so it seems there may be some corruption. I've opened a case on your behalf to have our support engineers take a closer look, so be on the lookout for a reply soon!
In the meantime, you may consider importing the slides into Storyline if that's an option!
Morning Ren, Thank you so much for looking into this for me. Really appreciate it. I've also received an update from the support team. Thank you again. Cheers Sent from my Huawei phone
I'm having the same issue with Quizmaker in a Presenter course. I imported the quiz into a new project and it worked with the default player, but as soon as I changed the color and other options, the submit button disappeared.
Thank you so much for sharing your files! I've looked at both the PowerPoint and Quiz, and when changing the Player color in PowerPoint, the submit button still appears on my end.
I've used Slate as the Player color and published the course for Review 360. Here's the link.
Hello Sue! I'm so sorry to hear you're still having issues with that disappearing submit button once you change the Player color.
Your files didn't attach in your last post, and if you responded by email, that's probably why. No worries! Feel free to resubmit them here, which will connect you with one of our support engineers. As soon as they receive your files, someone will reach out with the next step!
I am also having problems with disappearing Submit buttons. I reset the player default and I can preview the button but once its incorporated into Rise, Its not seen. What is the fix for this?
I can help with this! This original discussion was related in Quizmaker, but it sounds like you're using Storyline 360 if you're incorporating the course into Rise. Are you using Storyline 360?
Also, can you describe your course setup so I can test it on my end? Are you adding a Quizmaker project into Storyline 360, publishing it for Review 360, and then adding it into Rise?
Sorry to hear that you ran into a similar issue. To properly address your concern, did you use Quizmaker 360 or Storyline 360 to design your quiz? If you used Storyline 360, as mentioned by my colleagues:
Have you tried resetting the player of your course ?
We'd also like to check out your project file so we can see what's going on. Would you be willing to upload a copy of your file here or privately in a support case for testing?
I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo! You’re in great hands. We’ll continue the conversation in your support case!
15 Replies
Hi Rebeca,
Thanks for reaching out and sharing your file! I noticed that even during preview I was unable to see a Submit button, though I hovered over the area where it's supposed to be and noticed the functionality was still there.
It looks like a custom player was used, and when I changed it to the built-in default player, the button was visible.
When I attempted to change the player back to the custom design, an error report came up, so it seems there may be some corruption. I've opened a case on your behalf to have our support engineers take a closer look, so be on the lookout for a reply soon!
In the meantime, you may consider importing the slides into Storyline if that's an option!
Morning Ren, Thank you so much for looking into this for me. Really appreciate it. I've also received an update from the support team. Thank you again. Cheers Sent from my Huawei phone
I am having the same issue...we had to reset the player, customize it and republish. Is there something I am missing?
Hello Robert!
I looked at Rebeca's case, and importing the .quiz into a new project did the trick!
Have you tried this yet? If this doesn't work with your project, then we'll be happy to help you in a support case.
Thanks Lauren, another option we will explore.
Hi,
I'm having the same issue with Quizmaker in a Presenter course. I imported the quiz into a new project and it worked with the default player, but as soon as I changed the color and other options, the submit button disappeared.
Can you please take a look? Thanks.
Hello Sue!
Thank you so much for sharing your files! I've looked at both the PowerPoint and Quiz, and when changing the Player color in PowerPoint, the submit button still appears on my end.
I've used Slate as the Player color and published the course for Review 360. Here's the link.
Please let me know if I'm off base!
Hi Lauren,
It is still not working for me - I used the blue and have nothing on the menu (files attached).
It worked before - I only updated the wording in one question.
Thanks,
Sue
Sue Ascher
Instructional & Presentation Designer
New England Donor Services - an affiliation of New England Organ Bank and LifeChoice
[NEDS
Hello Sue! I'm so sorry to hear you're still having issues with that disappearing submit button once you change the Player color.
Your files didn't attach in your last post, and if you responded by email, that's probably why. No worries! Feel free to resubmit them here, which will connect you with one of our support engineers. As soon as they receive your files, someone will reach out with the next step!
Hi.
I am also having problems with disappearing Submit buttons. I reset the player default and I can preview the button but once its incorporated into Rise, Its not seen. What is the fix for this?
Hi Kevin!
I can help with this! This original discussion was related in Quizmaker, but it sounds like you're using Storyline 360 if you're incorporating the course into Rise. Are you using Storyline 360?
Also, can you describe your course setup so I can test it on my end? Are you adding a Quizmaker project into Storyline 360, publishing it for Review 360, and then adding it into Rise?
Same problem, the submit button appears for all but the desktop preview version.
Hi Bradley,
Sorry to hear that you ran into a similar issue. To properly address your concern, did you use Quizmaker 360 or Storyline 360 to design your quiz? If you used Storyline 360, as mentioned by my colleagues:
We'd also like to check out your project file so we can see what's going on. Would you be willing to upload a copy of your file here or privately in a support case for testing?
I used quizmaker 360.
Hi Bradley,
I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo! You’re in great hands. We’ll continue the conversation in your support case!
Have a great afternoon!