360 Image not visible after publishing in Storyline 360

Feb 02, 2023

After several years of using Storyline 3, I upgraded to Storyline 360. Experimenting with 360 Image. I have a single slide with a 360 image inserted. It looks fine in preview, however when published, the 360 image is not visible. I tried loading the file to the SCORM Cloud, to Review 360 and to an LMS. In all instances, the 360 image is not visible. Any insight is appreciated.

1 Reply
Jose Tansengco

Hi Dave,

Sorry to hear that you ran into this snag. 

You'll want to make sure that your 360° image has a 2:1 aspect ratio to allow it to display properly in your course. 

If you're already using this aspect ratio, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!