Forum Discussion

Community Member

2 years ago

A thick black border in the window screenshot taken

Hi,

I want to use the screenshot function inside the Storyline to insert a screenshot for a entire window. I have noticed that a thick black border will always show in the screenshot taken (see the picture below); however if the screenshot is taken from the clipping option, there is no border shown.

A black border shown in the window screenshot inserted:

A screenshot taken from the clipping:

Any idea how I can get rid of that black border? I have tried selecting 'no outline' in the Picture Outline, but the black border still shows. Thanks!

storyline 360

5 Replies

KellyAuner
Staff
2 years ago
Hi Hang Su, and welcome to the E-Learning Heroes community!✨

I'm sorry to hear you've hit this snag but I'm happy to help troubleshoot!

I understand that when you use the Insert > Screenshot option, there is a black border around the image. I was able to replicate this behavior as well. One thing that helped was to change the formatting after inserting the screenshot by selecting Format on the top ribbon.

As you mentioned, another option is to use the Screen Clipping tool or Insert > Picture > Picture from File. Both of these options allow me to insert an image with no thick outline.

I hope this helps!
- HangSu
  Community Member
  2 years ago
  Thanks Kelly. I have tried using Format on the top ribbon, but the Picture Styles there do not help with the black border (only the 'Soft Edge' option kind works, but it blurs the edge which I don't prefer) . The options selected from the Format are additional to the black border, so the options don't really help.
  
  I will use Screen clipping for now, I was hoping to use the window screenshot option to increase efficiency.
  - JoseTansengco
    Staff
    2 years ago
    Hello Hang,
    
    Thanks for bringing this to our attention. I wanted to share that I filed this as a bug so we can have our product team take a closer look at the issue. Here's a quick look at how we tackle bugs for your reference. We'll be sure to leave a message here once we have any new updates to share!
ErinSapienza1
Community Member
3 months ago
This bug is still an issue.
- KellyAuner
  Staff
  3 months ago
  Hi ErinSapienza1,
  
  Thanks for following up on this!
  
  I'd love to hear more details from you while investigating further. I tested this on my end, and I see a black border around screenshots of desktop apps but not my browser window. Do you see a black border around all screenshots or specific ones? If you can provide a screen recording or screenshot of what you're seeing, that'd be incredibly helpful! You can share those here or privately in a support case and we'll delete them from our systems once troubleshooting is complete.

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thick black border in the window screenshot taken","id":"message:829639","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:1065854"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:829639"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:829639"},"body":"

Hi,

A black border shown in the window screenshot inserted:

A screenshot taken from the clipping:

Any idea how I can get rid of that black border? I have tried selecting 'no outline' in the Picture Outline, but the black border still shows. Thanks!

","body@stringLength":"1377","rawBody":"

Hi,

A black border shown in the window screenshot inserted:

A screenshot taken from the clipping:

Any idea how I can get rid of that black border? I have tried selecting 'no outline' in the Picture Outline, but the black border still shows. Thanks!

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A thick black border in the window screenshot taken","moderationData":{"__ref":"ModerationData:moderation_data:829640"},"body":"

Hi Hang Su, and welcome to the E-Learning Heroes community!✨

I'm sorry to hear you've hit this snag but I'm happy to help troubleshoot!

I understand that when you use the Insert > Screenshot option, there is a black border around the image. I was able to replicate this behavior as well. One thing that helped was to change the formatting after inserting the screenshot by selecting Format on the top ribbon.

$\"Windows$

As you mentioned, another option is to use the Screen Clipping tool or Insert > Picture > Picture from File. Both of these options allow me to insert an image with no thick outline.

I hope this helps!

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Thanks Kelly. I have tried using Format on the top ribbon, but the Picture Styles there do not help with the black border (only the 'Soft Edge' option kind works, but it blurs the edge which I don't prefer) . The options selected from the Format are additional to the black border, so the options don't really help.

I will use Screen clipping for now, I was hoping to use the window screenshot option to increase efficiency.

Hello Hang,

Thanks for bringing this to our attention. I wanted to share that I filed this as a bug so we can have our product team take a closer look at the issue. Here's a quick look at how we tackle bugs for your reference. We'll be sure to leave a message here once we have any new updates to share!

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This bug is still an issue.

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Hi ErinSapienza1,

Thanks for following up on this!

I'd love to hear more details from you while investigating further. I tested this on my end, and I see a black border around screenshots of desktop apps but not my browser window. Do you see a black border around all screenshots or specific ones? If you can provide a screen recording or screenshot of what you're seeing, that'd be incredibly helpful! You can share those here or privately in a support case and we'll delete them from our systems once troubleshooting is complete.

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