When I load a .vtt file or cut and paste the Right-to-Left languages into the captions editor it automatically switches the language to left to right. How do I fix this?
We are also looking into similar reports where right-to-left text may not appear correctly in the closed captions editor so I'll share your experience with the team.
For now, we have these workarounds:
Copying right-to-left text from another document and pasting it into the closed captions editor seems to be more consistent than typing directly into the editor.
Open the closed captions editor and let it auto-create caption placeholders that are synced with your content. Then, click Export Captions on the ribbon. Open the exported file in a text editor like Notepad and type your captions below each timestamp. Save and close the file, then import it back into the closed captions editor.
Let me know if any more questions pop up! Happy to chat further.
I'm sorry to hear that you're experiencing an issue with your captions. Are you comfortable sharing your project file with us? I'd like to take a look to investigate what's going on! You are welcome to share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
3 Replies
Hi Christopher,
Welcome, and thanks for reaching out! First, here is a related resource on how to enable right-to-left language support for player features:
We are also looking into similar reports where right-to-left text may not appear correctly in the closed captions editor so I'll share your experience with the team.
For now, we have these workarounds:
Let me know if any more questions pop up! Happy to chat further.
Hi Katie. I tried out both the options that you have suggested here, but the captions seems to be still left-to-right oriented.
Hi Elearning Designer,
I'm sorry to hear that you're experiencing an issue with your captions. Are you comfortable sharing your project file with us? I'd like to take a look to investigate what's going on! You are welcome to share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.