Articulate 360 Desktop icon
Jul 21, 2023
By
Cindy Ross
On July 18, 2023 I tried to open storyline and the other applications using the desktop icon attached herein (Articulate issue). It worked on July 17, 2023 (Before icon). It no longer has any apps associated with this and is constantly in waiting to install articulate 360... displaying.
Is this new to the release or do I need to contact IT to find out why this is happening?
As you can see I am logged in and read: https://articulate.com/support/article/Articulate-360-Desktop-App-Browser-Based-Sign-In-Experience article.
3 Replies
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Hi Cindy,
Thanks for reaching out and I'm sorry you're experiencing this issue!
Please check out this article for tips on how to solve an error installing, updating, or uninstalling Articulate 360 apps. If the issue persists despite following the advice in the article, please open a support case with us so that one of our technical support engineers can assist you!
Thank you Kelly. Appreciate the response. I looked at uninstalling and reinstalling and any forum articles. Today I was notified by my IT team, that the bit blocker had to have upvotes to get this to register properly. They have done so and it is now functioning.
Hi Cindy!
Thanks for following up and sharing the feedback! So glad to hear you and your IT team were able to resolve your log-in issues!
If you run into any trouble moving forward please let us know and we'd be happy to help!