Articulate Storyline reverted to old version and contradicts what is published in review

Jun 15, 2021

Hi there!

This last week i've been working on some screencasts in articulate storyline. I had a file that I published for review (Version 1 on review360), which was fedback on, I made the amendments to this file, then republished for review with managers (version 2).

One of the managers today has told me that it wasn't working for her - I went and trialled it in review360 and bizarrely it seems to have reverted to the version of the file that I saved BEFORE i published version 1 for review! I'm using version 1 review to compare to the save file and there are so many things missing/different, it's almost as though Articulate has just hopped back a save file? It's very bizarre and I can't explain it because obviously it has been saved and published for review once!

I don't remember articulate crashing, or losing any work.

Has anyone else come across this?

I've attached a screenshot of what version 1 review 360 looks like on a slide vs what is in the saved file on articulate on my laptop.

Thanks,

Kaylea

articulateversion1.png
articulatefile.png

4 Replies

Ren Gomez
Staff

almost 3 years ago06/16/21 at 4:45 pm (UTC)

Hi Kaylea,

Thanks for reaching out and sharing those screenshots! You do have the ability now to hide and unhide versions of a project, as well as make earlier versions of a project the current one.

How Content Owners Manage Projects in Review 360

Do you think you may have selected the option to restore a previous version? Try republishing the file again and check to see that you're on the Current Version to ensure the latest and greatest!

If you're still running into issues, connect with our support engineers and they can take a closer look at this!

almost 3 years ago06/17/21 at 9:05 am (UTC)

Hi Ren,

Thanks for replying! That's the strange thing though, the 'Current Version' is a partially-edited version of the screencast and appears to be a previous save file - it's as though the save file itself has been unpublished. Version 1 in review360 is the edited and complete version of the file - it doesn't make any sense to me at all!

almost 3 years ago06/21/21 at 1:57 pm (UTC)

Hello Kaylea!

Thanks for returning to share these details! Are you finding the current version is an older version of the file, and the first version is the most up-to-date? This is definitely a strange scenario, so I appreciate your help in this troubleshooting process!

almost 3 years ago06/21/21 at 2:39 pm (UTC)

Hi Lauren,

Yes - that's right! The only thing I can think of that I could have possibly done is made the edits, published it for review, then -not- saved my changes, but I'm normally very good at saving my changes throughout the editing process just-in-case so this seems unlikely (though not impossible)! I thought i'd report it here -just in case- anyone ever had the same thing happen!