Anyone has had issues with audio of a course in articulate Review not playing when you preview on chrome?
The first slide of my course has no audio and automatically advances to the next slide, where it starts with an audio file. Every course worked fine, up until 3 weeks ago.
Now, when the 1st slide advances to the next one, the slide plays, but without the audio. If I want to hear that audio file, I have to click Next and then go back to that 2nd slide, where the audio will start.
I have tried the Articulate updater, and that failed as well. When I republished and previewed in Review, the audio file on the 2nd slide still doesn't play.
To make existing courses compatible with Chrome 70+ without republishing them, simply scan them with our mass update tool. You mentioned that you already tried that, but you didn't see a difference. Did you follow the steps in this article?
Yes, I did follow the steps you're mentioning. It did not work, so I had to open all 120 courses yesterday and added a Next button, which fixed things.
I'm so sorry you hit a snag with the Articulate Updater. While I'm glad to hear that the courses are fixed, that should not have happened. 120 courses are a lot to update manually – double yikes!
Did you see an error message when trying to update or did it freeze? I'd love to help get to the root, and our Support team is also happy to investigate privately!
For anyone who encounters this problem, check your privacy/security settings for your browser. I adjusted my browser settings last week, and today started encountering issues with audio not playing for a course I'm testing in Review. I just realized that must be the problem. In Chrome, go to Privacy and security, and then Site Settings. Scroll down to the bottom of that window and click Additional content settings, and then Sound. Click Add and add the URLs you want to allow, such as 360.articulate.com for Review and your LMS's URL. Then restart your browser.
10 Replies
I have tried the Articulate updater, and that failed as well. When I republished and previewed in Review, the audio file on the 2nd slide still doesn't play.
I have over 120 courses that do not work. Anyone can tell me how to fix this?
Hi Julie,
It's probably because recently Chrome has blocked the automatic startup of videos and audios.
Hi Jack,
Thanks for pointing that out, however I'm aware of the issue :)
My question is how to fix this without reopening my 120 courses.
Add a button for audio start.
That would imply reopening my 120 courses :)
Hi Julie!
This article explains everything you need to know about Chrome's new autoplay policy.
To make existing courses compatible with Chrome 70+ without republishing them, simply scan them with our mass update tool. You mentioned that you already tried that, but you didn't see a difference. Did you follow the steps in this article?
Hi Alyssa, thanks for replying.
Yes, I did follow the steps you're mentioning. It did not work, so I had to open all 120 courses yesterday and added a Next button, which fixed things.
Oh no, Julie!
I'm so sorry you hit a snag with the Articulate Updater. While I'm glad to hear that the courses are fixed, that should not have happened. 120 courses are a lot to update manually – double yikes!
Did you see an error message when trying to update or did it freeze? I'd love to help get to the root, and our Support team is also happy to investigate privately!
For anyone who encounters this problem, check your privacy/security settings for your browser. I adjusted my browser settings last week, and today started encountering issues with audio not playing for a course I'm testing in Review. I just realized that must be the problem. In Chrome, go to Privacy and security, and then Site Settings. Scroll down to the bottom of that window and click Additional content settings, and then Sound. Click Add and add the URLs you want to allow, such as 360.articulate.com for Review and your LMS's URL. Then restart your browser.
Hope this info helps somebody!
Lisa