Audio in Mp4 files fading out, how do I fix it?

Hi there,

I am creating annimated Mp4 files in Vyond and when I place them into Storyline, the audio in each clip fades out in the end. It is not a setting in Vyond doing this because when I preview in Vyond, the audio is fine. When I preview in Storyline, the audio fades out. 

I have been through the settings in Storyline, but I can't seem to figure it out. Can anyone help?

 

Thank you! 

1 Reply
Becca Levan

Hello Tori!

Thanks for reaching out, and I'm sorry you're hitting this snag!

  • Do you experience the audio fading out only when previewing, or does it also happen after publishing the project?

From here, I'd recommend sharing one of the audio files with one of our support engineers so they can investigate and provide some insight. Feel free to reach out here, and one of my teammates will be in touch shortly!