Audio is not publishing from Storyline 360

Jan 24, 2022

I am currently having problems with my audio not publishing in Storyline 360. I have published the file multiple ways; Review, CD and for the LMS. However, the audio does play in preview mode. I have checked my settings and everything is set. If anyone have an solution, please feel free to share.

Thanks! HY

1 Reply

Maria Costa-Stienstra
Staff

over 2 years ago01/26/22 at 2:54 pm (UTC)

Hello, HY.

Thank you for reaching out!

Let me ask you a few questions to help you troubleshoot the issue:

Are you working from a local hard drive? We don't recommend working with files on a network drive.
Is this happening with one specific .story file or every time you add audio to a project in Storyline?
Have you attempted to repair Storyline 360? Here are the instructions.

If a repair doesn't solve the issue, or if it's specific to a file, I'd recommend opening a support case with our engineers.

Let me know if this works!