Audio not working completly when publishing

Aug 25, 2021

Hi,

I have a slide where I added an mp3 file. When I preview the slide, the mp3 works fine until the end. However, when I click on publish and transform ma storyline as a SCORM and test it in our LMS, the mp3 works at the beginning only and not after a minute. I looked at the timeline and it is fine. I also delete the mp3 and readded it but it did the same thing. 

Does anybody can help me with that?

Thank you!

1 Reply
Maria Costa-Stienstra

Hi, Kevin.

Thank you for reaching out! 

You mentioned that your audio stops after one minute when testing it in your LMS after publishing it as a SCORM file. For testing purposes, have you attempted to publish it to the web to see if it works as expected?

For SCORM, my initial recommendation would be to test your course with SCORM Cloud. Check out this step-by-step article!

If it works as expected in SCORM Cloud, I would advise you to reach out to your LMS for more information, as it could be an issue on their end. 

If you still see the same behavior in SCORM Cloud, my recommendation would be to open a support case here, so we can take a closer look at your settings.

Let me know if this works!