"blinking" when changing states
Jul 08, 2015
Hi,
We seem to have encountered the same problem from here. We also have our own character that we created and we used states to change the movement of the character.
We made use of flash movies so as to make the character, for example, fly and then walk.
But as we published our story, everytime there is a state change the character disappears for a split second. Before going to the next state/movement.
We tried the solution of Tara but it doesn't work on our end. We also checked the flash movie but it doesn't have an extra white frame in the flash movie.
I've read around and it seems to be random. but for us it is happening most of the time even when the story is published or previewed.
12 Replies
Hi Luis,
Thanks for reaching out here and linking to that other thread. It's a bit older, so I'm not certain that Tara is still around to weigh in on how she was able to fix it or share here file, but if you're able to share a sample of what you're working with here someone in the community may be able to take a look at what's occurring.
Hi Ashley!
Thank you for your reply. But I would not be able to share the story file because of privacy and contract constraints..
I would try to create one sample that we would be able to share but I am a bit loaded with tasks. I'll let you guys know right away.
Thanks
Hi Luis,
If you're able to create a sample that would be great - also if you're able to share privately you could send it along to our Support team here. They can sign an NDA if needed and if you choose to go that route, let me know so that I can follow along.
Hello Ashley,
Thank you for this. I'll let you guys know as soon as possible. Really good to know that you guys could help. Cheers to all of you good people!
No problem Luis!
Hi Ashley,
Sorry for the very long feedback time. Been really busy. Anyway, I am currently sending (still uploading) the files to the support link you sent. Hopeful that you could shed light to this issue and help us. Thanks!
Hi Luis,
No apologies necessary. I didn't find a case associated with your name as listed here (could be a different name or email address) so if you'd like to share the case number with me here I"m happy to follow along. You would have received the case number via email confirmation that you case was submitted - and if you didn't see it please check your junk/spam folder.
oh sorry i might have placed a different address. here is the case number #00629339
Thanks for sharing Luis! Looks like the case was received and you are working with Miker.
Hi Leslie, yes in fact Miker replied right away after i sent the support case. I just indicated the case as per mention of Ashley. thanks!
Thanks Luis - and we'll keep an eye on your case with Miker as it looks like he's doing some additional testing.
I'm currently having this issue with a .png to .gif state character and gif to gif state character.
The first character's normal state is a png. When the user selects a certain point on the screen, the character moves along a motion path towards that point and switches states to a gif. When the character moves along the motion path, it often disappears for a whole second or more while viewing in Chrome.
The same issue happens with the second gif-to-gif character.
Has anyone else noted this issue resurfacing? Is anything being done to fix it?