Blurry Previews on Storyline 3

Apr 05, 2017

I just downloaded Articulate 3, which I am assuming is exactly the same as the Storyline on Articulate 360, and I am upgrading from Storyline 2. I have files that I created with Storyline 2 and opened with Storyline 3, and when I preview these newly upgraded files, it seems that everything loses its resolution and becomes very blurry. Has anyone else experienced this issue?

41 Replies
Leslie McKerchie

Hi Matthew - Thanks for sharing the file and the additional information.

Our team is aware that this is causing some preview issues and is related to our solution implemented for High DPI viewing in addition to the preview no longer being Flash, but Chromium/HTML5. 

We are tracking this though, and I will add this thread to the report for both user awareness and update when applicable.


Ashley Terwilliger-Pollard

Hi Wendy,

Publishing should be fine - it's just the scaling of the interface that is causing the issues while editing or previewing the course. 

If you run into any issues with publishing, it'll be something that we'd want to take a look at your .story file and a link to where you're viewing the published output. 

Ashley Terwilliger-Pollard

Hi Jessica,

What's the screen resolution you're using on the computer? We're aware of this behavior if users have the screen resolution set higher than 100% that it can cause elements of the Storyline authoring environment to look a little blurry, but it won't impact the published output. 

The image you shared didn't appear blurry on my monitor, but I saw the grey bars as you mentioned. Does the course have different player features on a few slides or is it a fully custom player set up? Could you share a copy of the .story file so that we could take a look? 

Crystal Horn

Hi there, Nisha.  We have noted an issue where the preview can appear blurry in the desktop view.  Are you seeing any difference if you switch to another device view?

Also, when you are viewing your course in Articulate Review, what browser are you using?  This site will tell you what browser version you're using as well as if Flash is enabled.

Now  In Training

Hi Crystal, I, too, am having the same issue with blurriness.  Both in the preview in Articulate Review and also once published into Rise, Storyline content is blurry.  I am using Google Chrome and have my flash player enabled.  I've tried numerous different story sizes within Storyline to maximize resolution.  Text and images are both blurry.  I'm using Storyline version 3.9.13567.0 

Do you have any suggestions or updates on this problem?

Ashley Terwilliger-Pollard

Hi Andrew,

Thanks for sharing that. Our team has also noted that the Chrome playback of courses can appear blurrier than browsers such as IE, Edge or Firefox. We're looking into the display issues associated with that, so I'll keep you posted on that here as well. If you have any additional screenshots to share those are always good to include in the report we've filed! 

Amaiur Sainz

Hi everybody!

We are having the same issue with blurriness both with the images and with the texts when we use Chrome browser.

We are having problems with several clients because most of them use Chrome as a browser.

At this moment we are about to lose a client because the work done is not quality, we need a quick solution please.

Ashley, if you want I can send you the project that we have developed for our client by private if you give me your email address.

Than you,

Amaiur Sainz.

Ashley Terwilliger-Pollard

Hi Vanessa,

Yes, we also have it for Storyline 360 and it seems the main culprit is how it displays in Chrome. We'll keep folks posted here as there are any updates, and if you have additional examples of how your course displays in the latest update of Chrome vs. say IE11, Edge, or Safari - those are helpful to share with our team! Feel free to share them here or send along to our Support team here. 

Lars Backåker

Not sure if this is valuable information, but there seams to be problems also in other preview modes. In "Tablet landscape" mode, the preview is clear until a small logo that I have inserted in the upper right corner animates and swivels. Just when the animation starts the preview gets blurry. Not possible to get it back to clear.