Can't publish Storyline 360 project to Word

Hi Gayla, 

Thanks so much for reaching out! Sorry to hear you're running into this issue when publishing to Word. 

I see that you've opened a case and you are working with my colleague Mark. He will be in touch shortly via email. You are in great hands!

We'll continue the conversation over in your support case. 

Have a great day and happy developing!

Mark was able to publish, but I still am not able to. Not sure what's going
on.

Gayla

*Gayla S. Keesee, PhD **(she/her/hers)*
*Education Manager *
Augusta Museum of History
560 Reynolds Street
Augusta, GA 30901
(P) 706-722-8454
(F) 706-724-5192
www.augustamuseum.org

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Hi Gayla, 

Thanks for the update. I notified Mark that you're still encountering the issue so he can continue working with you on the case. 

Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!

Hello, I am encountering the same issue: Pop-up window appears instantaneously after I click "publish". But nothing has actually happened. What to do?

Hi Tobias, 

Looks like the publishing process is ending abruptly when you attempt to publish your course. This could be caused by a couple of things, and we'll need to test your project file to identify th exact reason behind the behavior. 

Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

Hi Joe

Thank you for getting back to me. I don't think that there is a point in sharing my .story file. I just tested it: I cannot publish to Word any of my courses anymore. So not related to the actual file. What to do?

Hi Tobias, 

Thanks for that information on what you're experiencing with all of your courses when you attempt to publish to Word. 

I'd like to share some additional troubleshooting steps that were shared with Gayla in her support case. Perhaps they will help you as well!

Here is what my colleague Mark shared within the support case:

First, can you save your Storyline course in your My Documents or Downloads folder? Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See the following article for more information and tips.

https://www.articulate.com/support/article/create-edit-and-publish-articulate-storyline-courses-on-your-local-hard-drive

Make sure to change the destination of the published output in your local hard drive as well.

I also suggest launching your Storyline as an administrator. You can do that by right-clicking on the icon and choosing "run as administrator."

Lastly, I recommend repairing your Microsoft Office software. Here's how:

https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Please let me know if one of these workarounds does the trick!

Hi Luciana, thank you for getting back to me. I think I get a feel for what is wrong here: We do not use MS Office anymore, but have switched to Google completely. So I do not have office installed on my machine anymore. We have a special software that converts any Office docs automatically to Google docs, sheets, etc. 

But if I understand you correctly, I need to have Office installed to be able to export to Word already. Is that the case? Can you imagine a way around that?

you need a local installed version of MS Office to "publish to (MS) word" on your computer

Open Office, Libre Office, Google Docs and any version of "Office in a Browser" is not compatible with current version of storyline "Publish to Word"

perhaps you should install ONE computer in your company with Storyline and MS Office installed to use this feature