I am inserting a pointer into my slide, but each time I try this the pointer defaults to the center of the screen. When I try to set the path the dashed line gets even shorter. The "Enter From" option is disabled so I cannot use that option.
I have the same problem. "Enter from" is disabled, and the mouse pointer is displayed when the timeline starts with that checkbox unselected. It should show up after 9 seconds.
I do not seem to be having any difficulty with this functionality. Please be sure that you are working locally and I would advise that you update to the latest version of Storyline 2, which is Update 5.
Hi, Eugenio -- Many thanks for sharing your observation! As this thread is somewhat dated and some of the participants may no longer be subscribed, you are certainly welcome to reach out to individuals directly using the 'Contact Me' link on their profile pages to ensure they receive your message. :)
I just got Storyline 2 (not very happy with it either). I waited to upgrade till I finished a huge project I was working on. Good call there - I fear this new version would have toasted 2 years of work. Anyway I'm done venting.
Same issue Mouse Curser Enter From is disabled. This is possibly due to a recorded screen I am trying to adjust the mouse path on. I deleted and added the mouse a few times to no avail and rebooted too.
Hi, Mark and Eugenio -- So sorry to hear of the issues you are experiencing, and if you would like for our Support Engineers to take a more in-depth look at the behavior you seeing, you are welcome to use this form to submit a case for review. I will be on the lookout for your tickets to share relevant updates here in the thread for others who may benefit.
Hi, Mark -- I see that your case, #00724656, has been received in our ticketing system. You will be hearing from one of our Engineers via the email address we have on file for you as soon as they have had the opportunity to review your case!
I also wanted to note in case you weren't aware, that when you reply to a forum thread via email, your signature details are displayed publicly over here in the thread. If you would like to remove that information, all you would need to do is hit the EDIT button underneath the replies where it appears. :)
Hi, Mark -- I wanted to touch base to see how things may have progressed regarding your issue. It looks like our engineer, Robert, last replied in your case on 1/11/16. If by chance you have not received that message, you may want to check your SPAM folder and feel free to reply to that email if you still need assistance!
I noticed the same problem as Racquel Garcia. The "Enter From" option was disabled when I was trying to edit the cursor. I believe this has something to do with the fact that a Mouse Cursor cannot be copied. The "Enter From" option was only disabled in a slide that was duplicated from another slide. When I went back to the original slide, the "Enter From" option was enabled. It seems as though duplicating a slide with a Mouse Cursor on it will disable the "Enter From" option on the duplicated slide.
p.s. my version of Storyline 2 is not updated because I have to go through IT to run the update and I just haven't had the will power to engage in that process.
Thanks for sharing that here - are you using the same update as Racquel, update 5 of Storyline 2? I don't see that Leslie was able to replicate it before, but I also don't see the additional info on copying the slides with the mouse cursor. I'm curious if you did it with a screen recording or just inserting the mouse cursor?
Have you changed the Enter From settings? You can find them here:
After deciding where the mouse enters from, you can drag the mouse anywhere on the slide.
If you see something different on your end, would you mind sharing your project with us privately? You can upload it in a support case, and we'll take a look!
I am experiencing the same problem as other users have mentioned. I tend to duplicate a lot of my slides as I go through developing a module. In the first few slides mouse enter from option is working just fine, but in the following slides where I might have duplicated from a previous slide with mouse animation, the enter from option is disabled and doesn't allow me to click it. To think that this has already been an issue 6 years ago.
Sorry for the issue this is causing! I can recreate this exact issue on my end, so I will share this with my team. Just to confirm, I am using Storyline 360 (Build 3.59.26702.0). Which version of Storyline are you using?
20 Replies
Hi Jeff
which version of SL are you using? I have tried in both and it works for me. Do you want to upload your slide?
I have the same problem. "Enter from" is disabled, and the mouse pointer is displayed when the timeline starts with that checkbox unselected. It should show up after 9 seconds.
Version 150.505 of Storyline 2.
Hi Raquel!
I do not seem to be having any difficulty with this functionality. Please be sure that you are working locally and I would advise that you update to the latest version of Storyline 2, which is Update 5.
Hi Leslie,
I am working locally and running update 5 already, thank you anyways.
It does only happen in one particular slide -but it's not the first time that I have experienced it.
I see that it's not a documented/common bug.
So, if you try the same thing on another slide, it works for you? Let me know if we need to look further into it.
I had the same problem and i saw that it happens working on a duplicated slide in which an instance of mouse was previously used.
Hope it helps.
Hi, Eugenio -- Many thanks for sharing your observation! As this thread is somewhat dated and some of the participants may no longer be subscribed, you are certainly welcome to reach out to individuals directly using the 'Contact Me' link on their profile pages to ensure they receive your message. :)
I just got Storyline 2 (not very happy with it either). I waited to upgrade till I finished a huge project I was working on. Good call there - I fear this new version would have toasted 2 years of work. Anyway I'm done venting.
Same issue Mouse Curser Enter From is disabled. This is possibly due to a recorded screen I am trying to adjust the mouse path on. I deleted and added the mouse a few times to no avail and rebooted too.
Hi, Mark and Eugenio -- So sorry to hear of the issues you are experiencing, and if you would like for our Support Engineers to take a more in-depth look at the behavior you seeing, you are welcome to use this form to submit a case for review. I will be on the lookout for your tickets to share relevant updates here in the thread for others who may benefit.
This post was removed by the author
This post was removed by the author
Hi, Mark -- I see that your case, #00724656, has been received in our ticketing system. You will be hearing from one of our Engineers via the email address we have on file for you as soon as they have had the opportunity to review your case!
I also wanted to note in case you weren't aware, that when you reply to a forum thread via email, your signature details are displayed publicly over here in the thread. If you would like to remove that information, all you would need to do is hit the EDIT button underneath the replies where it appears. :)
Thank you for the heads up.
Hi, Mark -- I wanted to touch base to see how things may have progressed regarding your issue. It looks like our engineer, Robert, last replied in your case on 1/11/16. If by chance you have not received that message, you may want to check your SPAM folder and feel free to reply to that email if you still need assistance!
I noticed the same problem as Racquel Garcia. The "Enter From" option was disabled when I was trying to edit the cursor. I believe this has something to do with the fact that a Mouse Cursor cannot be copied. The "Enter From" option was only disabled in a slide that was duplicated from another slide. When I went back to the original slide, the "Enter From" option was enabled. It seems as though duplicating a slide with a Mouse Cursor on it will disable the "Enter From" option on the duplicated slide.
p.s. my version of Storyline 2 is not updated because I have to go through IT to run the update and I just haven't had the will power to engage in that process.
Hi Sanjay,
Thanks for sharing that here - are you using the same update as Racquel, update 5 of Storyline 2? I don't see that Leslie was able to replicate it before, but I also don't see the additional info on copying the slides with the mouse cursor. I'm curious if you did it with a screen recording or just inserting the mouse cursor?
I have the same issue - I can not update the start point of the cursor. I am new to Storyline so assume I have the latest version.
Hello Susie!
Have you changed the Enter From settings? You can find them here:
After deciding where the mouse enters from, you can drag the mouse anywhere on the slide.
If you see something different on your end, would you mind sharing your project with us privately? You can upload it in a support case, and we'll take a look!
I am experiencing the same problem as other users have mentioned. I tend to duplicate a lot of my slides as I go through developing a module. In the first few slides mouse enter from option is working just fine, but in the following slides where I might have duplicated from a previous slide with mouse animation, the enter from option is disabled and doesn't allow me to click it. To think that this has already been an issue 6 years ago.
Hello Joyce!
Sorry for the issue this is causing! I can recreate this exact issue on my end, so I will share this with my team. Just to confirm, I am using Storyline 360 (Build 3.59.26702.0). Which version of Storyline are you using?
Thanks for recognizing the issue, hope a solution will be developed for it soon!
I am currently using Storyline 360 (v 3.55.25975.0), hope it helps :)