Character diversity

I am working on a set of Storyline training scenarios that require a diverse set of characters. I am currently using the classic-illustrated characters that come with Articulate 360. However, pilot testing/equity reviews have suggested that it would be better if the characters better represented our community. We are looking for characters with different sizes and shapes. We are also looking for characters that are more gender-neutral. I have already submitted a feature request. Has anyone had luck finding more diverse characters? Or, building them? Thanks!

15 Replies
Alyssa Gomez

Hi there, TIL Assistant!

I really appreciate your feedback on our current character set, and it's great to get insight into the types of characters we are missing. We're continually adding more characters to our ever-expanding Content Library. While we're still working to make our character offerings more diverse and inclusive, be sure to check out all our offerings here. You mentioned you're using the classic-illustrated characters, but I'd encourage you to have a look at the modern-illustrated characters, as well. There are lots more options there!

I've passed this along to my colleagues who manage all those assets. Thanks again for reaching out to us!

TIL Assistant

Hi Alyssa & Tom,

Thanks for the information. We are using the classic characters in part because the modern-illustrated characters were not available when we started this project. We did take a look at the modern-illustrated characters recently, but they still lack the diversity we require. The problem we have is that the illustrated characters are all the same shape/size. We would like to have some characters that are not 'thin' and 'tall', etc.

If there is an opportunity to collaborate with the individuals who develop the classic-illustrated characters, please let me know! We would love to contribute our experiences to the expansion of the character sets.


Ashley Terwilliger-Pollard

Hi Ellyn,

First, I wanted to let you know it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Aw, sad to hear Jerson's no longer doing the characters! I hadn't seen him in ELH in a while, so I wasn't sure. You could try using the Contact Me button on his ELH profile page to see if he's around and able to help. 

Dima Stukota

Hey, TIL Assistant!

Maybe it will help you. We have a wide range of free vector animated characters in .svg, .png, .eps and .ai formats. The characters are easy to customize and new poses can be easily created using a symbol library that is included in each character pack. You can find us at -

Michele Raye

Hi, all,

I sent in a feature request on this a while ago. I'm getting complaints from a client about why we don't have:  1. Gender neutral characters.  So a third category, in which we have some people that are in feminine attire that are more masculine looking, people in male attire that are more feminine looking, and some people that are just plain neutral.  2. People of various weights and sizes.  3. People with religious attire such as a hijab or a turban. 4. People with north American or other indigenous appearance - such as men with braids and darker skin.

These are serious gaps at this point - I'm hoping Articulate can make this a high priority. 

Jerson  Campos

Honestly, if you want specific characters, you'll probably have to hire an illustrator to create custom characters for you. Articulate, or anyone else for that matter, really won't be able to create characters that would fit everyone's needs. Take police officer characters.  In the US alone, officers from every state where different uniforms and patches. While they may look similar enough to fool someone that isn't in Law Enforcement and you could put a generic officer in most courses, you won't be able to do that for courses in that industry. They'll spot the small details immediately. 


Ren Gomez

Hi Everyone,

Great news! We released an update for Articulate 360, which included some new photographic and illustrated characters to the Content Library, with a focus on diversity. Take a peek at all the new additions in the release notes here.

And because the Content Library is a web app, no need to install any updates. The new characters are immediately available to all Articulate 360 users!

We’ll keep sharing your feedback with our team as we continue increasing character diversity!

Mary Rose  Tigulo

Glad to see that Articulate is expanding the library to include more diverse characters.  Would it be possible to add some more Asian representation and younger professional characters into the library?  Also in the spirit of inclusion, it would be nice to see representation of characters of different abilities as well. 

Jo Battisson

I would like to see some female characters wearing a hijab if that is possible and potentially a Sikh male character as well.  I wanted to allow users to select a character that matches themselves but as we have a diverse workforce I am unable to use the current character set which is a shame.  Any idea whether this is on the cards?