I am working on a big project that uses characters. The characters change states during the slides to enhance the content. However, whenever the project is published, the characters flicker when changing states. They are aligned, but they just quickly disappear and reappear in the new state. Any specific fixes for this issue? Publishing settings? Anything? It is very distracting.
Sorry to hear your characters aren't changing states smoothly. We've seen similar issues with state changes in Storyline 360, particularly when viewing the HTML5 output.
What web browser were you using when you noticed the problem?
Thanks, Wendy. Have you tested it in any other browsers? I know of a similar issue where it was only occurring in the latest updates of Firefox and Chrome. Does that match what you've seen?
I'm going to open a case for you with our so we can have a closer look at the flickering and explore approaches from there. You will receive an email notification about the Support Case so please be on the lookout for that email. If we can have permission to test your .story file, that would help out greatly!
Thanks Vincent. I got the email and will upload the file shortly. Could you take a look at another issue too?
On the second slide - Navigation... I added a red frame around each of the 4 boxes shown that is supposed to use a wheel animation when it enters so that it looks like someone is drawing it around each box. It works perfectly when I preview the slide but does not work at all when it is published???
Thanks for reaching out! We'll be on the lookout for that file and will review it for the second question as well.
By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!
I'm currently having this issue with a .png to .gif state character and gif to gif state character.
The first character's normal state is a png. When the user selects a certain point on the screen, the character moves along a motion path towards that point and switches states to a gif. When the character moves along the motion path, it often disappears for a whole second or more while viewing in Chrome.
The same issue happens with the second gif-to-gif character.
Has anyone else noted this issue resurfacing? Is anything being done to fix it?
9 Replies
Following as this just happened in my project too.
Hi Kari and Wendy!
Sorry to hear your characters aren't changing states smoothly. We've seen similar issues with state changes in Storyline 360, particularly when viewing the HTML5 output.
What web browser were you using when you noticed the problem?
Hey Alyssa
I’m using Chrome
Thanks, Wendy. Have you tested it in any other browsers? I know of a similar issue where it was only occurring in the latest updates of Firefox and Chrome. Does that match what you've seen?
I'm having this problem with flickering characters. Did you ever find a fix?
Hi Barbara,
Thank you for letting us know!
I'm going to open a case for you with our so we can have a closer look at the flickering and explore approaches from there. You will receive an email notification about the Support Case so please be on the lookout for that email. If we can have permission to test your .story file, that would help out greatly!
Please let us know if you have any questions!
Thanks Vincent. I got the email and will upload the file shortly. Could you take a look at another issue too?
On the second slide - Navigation... I added a red frame around each of the 4 boxes shown that is supposed to use a wheel animation when it enters so that it looks like someone is drawing it around each box. It works perfectly when I preview the slide but does not work at all when it is published???
Thanks for you help!
Barbara G. Malanga
Research Program Coordinator
5200 Butler Pike
Plymouth Meeting, PA 19462, USA
p 610 825 6000 x5473
bmalanga@ecri.org | www.ecri.org
[ECRI | The Most Trusted Voice in Healthcare]
Hi Barbara,
Thanks for reaching out! We'll be on the lookout for that file and will review it for the second question as well.
By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!
I'm currently having this issue with a .png to .gif state character and gif to gif state character.
The first character's normal state is a png. When the user selects a certain point on the screen, the character moves along a motion path towards that point and switches states to a gif. When the character moves along the motion path, it often disappears for a whole second or more while viewing in Chrome.
The same issue happens with the second gif-to-gif character.
Has anyone else noted this issue resurfacing? Is anything being done to fix it?