I have been struggling with the new color selector in Storyline. When I use my theme colors I can't see the full tint palette unless I undock the window - then I have to close it to select the next item I want to adjust and undock it again.
Is this how it's meant to work? It seems really cumbersome and slow (and is very irritating). Is there a way to extend the drop-down window so I can see all my tint options without having to undock the color selector?
I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
I'm sorry you are having this issue with the color selector! This would definitely qualify as erratic behavior. Here's an article that will provide some steps to get things working properly.
I have exactly the same issue as Loren when I use the colour selector in an undockable window (i.e. Format Shape, Format Background, or the floating window that comes up if you highlight text).
This sort of makes sense to me as this is what the window looks like before it is undocked. I have been looking for a way to extend the undocked window to show all the tints, and assumed it would be possible, I just couldn't work out how.
Can you share a screenshot of how it is meant to look in undockable windows mentioned above?
I see that the case I opened for your issue is still ongoing and you're working with Lianne. You are in good hands! If you have any questions regarding the case, please respond to the support emails.
Thanks for going through the reinstall process! I'm sorry it wasn't successful. I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
9 Replies
Hi Sarah,
I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
Having issues with color selector not appearing in full (and not undockable) where it is used in the drop-down of various format windows.
Hi Loren,
I'm sorry you are having this issue with the color selector! This would definitely qualify as erratic behavior. Here's an article that will provide some steps to get things working properly.
Thanks for reaching out!
Thank YOU for responding, John! Unfortunately, the reinstall did not fix this issue. The undockable Color Selectors still only appear half way.
Hi,
I have exactly the same issue as Loren when I use the colour selector in an undockable window (i.e. Format Shape, Format Background, or the floating window that comes up if you highlight text).
This sort of makes sense to me as this is what the window looks like before it is undocked. I have been looking for a way to extend the undocked window to show all the tints, and assumed it would be possible, I just couldn't work out how.
Can you share a screenshot of how it is meant to look in undockable windows mentioned above?
Thanks
Sarah
Hi Sarah,
I see that the case I opened for your issue is still ongoing and you're working with Lianne. You are in good hands! If you have any questions regarding the case, please respond to the support emails.
Below is the screenshot you requested.
Hi Loren,
Thanks for going through the reinstall process! I'm sorry it wasn't successful. I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Quick update.
Lianne was asking me about my display settings and when I looked I had a custom scale set (Windows 10).
When I removed the custom scale the Color Selector displayed correctly.
When I put a custom scale back (120%) the problem came back.
So now working OK without the custom scale.
Thanks
YAY! Problem solved! Can't thank you enough for this very
helpful information!