J'ai transmis un lien review à des collègues pour qu'elle puisse faire leurs commentaires sur chaque slide mais lorsque je suis allée les consulter, ils apparaissent pêle mêle dans feedback mais ne sont plus rattachés à leurs slides initiales, "scene not found".
J'ai republié le projet plusieurs fois, j'ai vidé les fichiers caches et les cookies etc.. rien n'y fait. Avez-vous une autre solution ?
I'm sorry you're running into this issue with comments in Review 360! It looks like others who came across the Scene Not Found message found that clearing their cache did the trick. However, it sounds like that didn't fix the error. Which browser are you using to review the comments, and which browser is your reviewer using?
2 Replies
Hello flore!
I'm sorry you're running into this issue with comments in Review 360! It looks like others who came across the Scene Not Found message found that clearing their cache did the trick. However, it sounds like that didn't fix the error. Which browser are you using to review the comments, and which browser is your reviewer using?
I'd recommend connecting with a Support Engineer to work with you directly in a support case.
Hello Lauren !
Thanks for your answer. We cannot fix it. So, i copied and paste all the scenes in a new project and i published it in a new link.