Hi I wonder if someone can help me? I was looking to download a template from the content library and received the error shown on the screenshot below.
I logged off and logged back in but keep getting the same message. Can anyone help?
If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.
1 Reply
Hi, Urszula.
Thank you for reaching out!
I'm sorry to hear you're having trouble downloading templates from the content library.
Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:
If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.