Error: trigger to open pdf from resources

Jul 19, 2021

By Sunet Sullivan

I have set up a trigger in my storyline file to open a pdf from my resources.

I keep on getting an error message.

What am I missing?

This is my trigger:

Trigger

This is the resource:

Resources

And this is the error message:

Error message

4 Replies

Russell Engoran

almost 3 years ago07/19/21 at 7:15 pm (UTC)

Well it is technically a different domain. Maybe you are accessing from inside a company that has not white-listed articulateusercontent.com?

Chris Dale

almost 3 years ago07/21/21 at 8:21 am (UTC)

I agree with Russell, this looks like some kind of permissions error or firewall blocking your access. You could try downloading the attachment and adding the full doc to your resources - downside to this of course is you lose any document management and if the original is updated you need to make sure you update this version. But as it's just a transcript you'll probably be ok.

almost 3 years ago07/21/21 at 10:36 am (UTC)

Thanks so much for your feedback Russell, I think this might be the case and I have reached out to our ICT to try to add this link to the white-list

almost 3 years ago07/21/21 at 10:38 am (UTC)

Thanks for the feedback Chris. The content that needs to be downloaded is just an optional transcript of a video. I was hoping to add it as an optional link to our LMS, but that has proven to be a challenge.