Everything we know about Cornerstone on Demand and Storyline!

I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward.

On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time.

It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is.

So some of the nuggets of wisdom that I've found are :

  • Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports.
  • If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module.
  • When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers
  • You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly.
  • Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites
  • Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up.

I'll post more as I think or find them, but feel free to add to this list!

804 Replies
Will Findlay

Hi Chris,

The newer complete course trigger is only available in SL360:  https://articulate.com/support/article/storyline-360-course-completion-trigger

You are correct in thinking  that a lot has changed in Cornerstone over the course of this thread. As Julie said, SCORM 2004 v3 is what to use in CSOD.

Caryn Salamy

Just popping in to give an update. We were using Scorm 1.2 and the "course complete" trigger on the Exit button to signal the end of the course. I think the "course complete" trigger might have been what was causing the significant delay. We kept it in Scorm 1.2, but removed the "course complete" trigger. After changing to completion by number of slides, it seems to have fixed our lag issue. There's still a little delay, but that's fine. Using the other trigger, we were experiencing up to a 10 second delay....which makes it feel like the screen is stuck. Our issue is resolved. Thank you for your help!

Matthew Steffeck

Not sure if there were any responses here. By evaluation do you mean "smile sheet" for the course or a post test?

We have one course set up with an evaluation (Level 2 Learning on CSOD) assigned to follow on after completion. It is worth noting that it does not auto-launch, but it appears in the "pending evaluations" section of the learner's landing/main page with a "Take Post-Test" link . Evaluation settings in catalog are "Active" and "Required" and the course is not in completed status until the learner completes said evaluation or 14 days elapses. Whichever comes first.

Regular old post tests are placed in curricula as a separate LO and typically auto-launch on completion of course content.

Kim Moran

Thank you Matthew for your response. It is a smile sheet I am referring to. On some course it will come up automatically and on others it does not. All of the settings on each of the courses are the same in COD. I am wondering if it is the way the course is set to complete in the tool? The additional information on the Level 2 follow-up evaluation is also help full.

Will Findlay

This is based on this note in the help documentation:

Note: Currently, SCORM 2004 3rd edition is implemented. Backward compatibility is generally expected, and thus courses published in 2nd edition is likely to work properly, but it is advised that courses are created using SCORM 2004 3rd edition.

Also CSOD confirmed last year they do not yet support 4th edition in a post in the CSOD Success Center.

Will Findlay

What do you mean by "come up automatically?" Do you mean that the blue button changes its label to "Evaluate?" Or do you actually mean that the evaluation form displays immediately after the user exits the course? I ask because I don't think there is anything in CSOD that would make it possible for the evaluation to pop up like this after the course is done, unless maybe if someone has found a clever way to make it happen that involves launching the evaluation from inside the course itself. Could it be that these evals are being hosted somewhere else like Surveymonkey? 

The reason I can't believe this is that there is no current way in CSOD to deep link directly to an evaluation, at least that I am aware of.

Kim Moran

Hi Will,

I think I asked the question in a incomplete or incorrect way. Here is what is happening.

We Enable Completion Page in the system and have a specific look and feel for employees and this page is displayed after the user has complete the training. This completion page has a link to the evaluation. For some courses the completion page will come up as soon as they close the course and for other courses it takes a refresh or up to 30 seconds to display. With the completion page taking that long to display most of our users have closed CSOD and moved on to other things.

If the user does not see the completion page or closes CSOD before the page display they can still complete the evaluation from there completed transcript for 14 days.


Jerome Bautista

Hi All. I am humbly asking for some help/advice. It's my first time uploading content into CSOD with SL3 content. Following this thread, I publish HTML5 only, SCORM 2004 3rd ed. Complete/Incomplete, and zip. When uploading the content in pilot using the Content Uploader, I get "CSOD Unauthorized Exception: Check your credentials."

Not sure what I am missing/doing wrong. Any help would be greatly appreciated. 

Steve Flowers

Sounds like a permissions error. First thing I'd try is a logout / login. Sometimes permissions can go sideways without explanation. If the problem persists, could be one of these problems:

- If using the old content loader, a license needs to be assigned to you in order to upload content. I didn't think you should be able to even see the content upload form if you didn't have a content license assigned but CSOD permissions get wacky.

- If using the new content loader, your security role might need an update to enable you to upload content without error.

Jerome Bautista

Thanks Steve and Will. It seems that there is an issue with pilot. We just had a copy down two days ago, so this might be a reason. We are using the newer content loader and my permissions should be everything. 

Anyways, many have created a GPS ticket, which I will bring up to our implementation specialist. The strange thing is that it was working fine yesterday for one of my courses, but today it decided that same course is unacceptable. *mini headache alert*

David Ellenwood

Hi, everyone. We are trying to launch a course with a client who uses COD. We have carefully read this thread, so when we started testing we used all the proper settings EXCEPT we decided to try publishing as HTML5 only with the new modern player (other folks said this works).  Yesterday morning the course worked fine. So, we finished building out the content and added a bit of Javascript on the first screen to sort learners based on the browser they were using. We already had some javascript in the course we tested yesterday morning, so we did not think this would be an issue. We published the course this morning with the EXACT same settings as yesterday, and the course will not play. The first screen is blank. Naturally, the course loads and plays perfectly on SCORM Cloud. I know this is not a lot to go on, but does anyone have any ideas? Also, is there a way (as a vendor serving a COD subscriber) I can test my courses before sending them to my client? This is driving my client's COD admin nuts . . .

Thank you!

Will Findlay
Lesly Becerra

My colleague created a module using Storyline 360. The ICU button on slide 1.12 --- when the user clicks it, you just get three flashing dots on the screen and it never takes the user to the next slide. Thoughts on why this is happening and how to fix it? (File uploaded)