Everything we know about Cornerstone on Demand and Storyline!

I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward.

On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time.

It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is.

So some of the nuggets of wisdom that I've found are :

  • Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports.
  • If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module.
  • When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers
  • You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly.
  • Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites
  • Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up.

I'll post more as I think or find them, but feel free to add to this list!

748 Replies
Nasser Amjad

Hi,

I wanted to check again if anyone else has experienced issues with retry quiz in Articulate quizmaker 13 and Cornerstone. We previously had an issue with retry quiz button a few months ago and logged a post but noone else seemed to have similar problems so thought it may have been a one off issue. Just recently loaded another course built in Articulate and same issue is occurring. The same issue does not occur with other programs like Captivate, custom built Scorm 1.2 courses or older versions of Articulate.

We have courses that are only considered complete when user passes the final quiz at the end. What is happening is that when a user fails the quiz then clicks retry quiz button, it is sending the score again. For example I scored 40% and passing score was 80% so clicked retry quiz which immediately sent back another score of 40% without me even redoing the quiz so in total its now showing score of 80. Cornerstone then marked me as complete as it has combined the two scores which meets the 80% passing requirement. This is incorrect as I only got 40% so should remain as incomplete.

All the settings within Articulate look fine and there's no settings I can find within the quiz which would send back a duplicate score. Have tried loading to Scorm Cloud and it looks fine so seems to be a specific issue with Cornerstone and Articulate Quizmaker 13. Have also logged a case with Cornerstone support but they were not sure why it is happening.

Any help or assistance would be greatly appreciated.

Thanks

Amanda Lodge
Xavier Voilquin

Just fueling Jason's nice topic on CSOD / STL:

I am encountering issues with the way my STL modules are tracked in CSOD. I am generating reports that should display the highest score when someone takes the module several times, but it's not the case. As soon as someone takes the module, and whatever the score (even below the pass mark), CSOD understand it's complete, while I have set completion in STL against a 90% pass mark, and so it doesn't display in reports any subsequent tries.

OK because I wanted to move on I have uploaded the course on cloud.scorm.

I have taken it twice to see if the same issues occur as in CSOD.

1st try: got a 80% mark, success is "failed" (because course set up with a 90% pass mark), but status is "completed" (???)

2nd try: got a 100% pass mark, success is "passed", status is still completed.

see attached...

So my first guess here would be that the reason why CSOD (our corporate LMS I'm having trouble with, see my initial post) picks up the first attempt score only, is because the course is considered as "completed" even when the score is below the pass mark.

Anyone with an idea how to set up a course in Storyline so that it's not considered as "completed" until the pass mark is hit ?

Help!! Thanks!

Hi All, 

Did anyone ever find an answer to Xavier's question? We are in the process of implementing CSOD and we came across this problem as well. 

We're also having trouble with courses marking complete. They are SCORM 1.2 developed in Storyline, but if you fail the quiz it keeps you as  "In Progress" and won't let you drop it or re-take the course. 

Thank you! 

Amanda

Fiona Main

I am trying to get an administrator to upload a Storyline course to CSOD and she keeps getting the error "Failed to unzip: Size mismatch 236;288 <-> 232;288"  Has anyone else had this kind of error?  The administrator says she's never seen it before but then they have barely used the LMS and this is the first Storyline course to be uploaded.

I should probably point out that this is the first time I've ever tried uploading a Storyline course to an LMS - we usually deliver via CD, so it could well be something simple that I'm just not getting.

Fiona Main

Hi Bruce,

Thanks for that.  At least it gives me a place to start.  I unpacked it to my hard drive and it worked fine and the file ran as usual.  I just zipped as suggested when I'd finished publishing the file so assumed all would be OK.  I may try zipping manually to see if that makes any difference although it sounds more as if it is a problem created once it leaves me.  Possibly something to do with emailing.  We have all sorts of restrictions set on emails and can't send zip files externally.  This was an internal email but it may still cause problems.  Will get the admin to try unzipping on her machine before upload and also try sending via the network rather than email.

Thanks for the suggestions.

Fiona

Steph Rivera

Hello,

I need your collective help with a mobile issue on an iPad using CSOD's mobile app.

I have published Presenter '13 courses that are SCORM 1.2 and set to use HTML5 and launched via the Articulate app.  On my iPad, I access the course using the CSOD app which then hands-off the course to the Articulate app to launch.  Prior to iOS 8, the hand-off from the CSOD app to the Articulate app worked flawlessly, however since iOS 8, the hand-off no longer occurs.  The CSOD app prompts me to download the Articulate app from iTunes but the app is already installed.  So I just get stuck in a loop.  As a test, I re-published the same course but unchecked the "use Articulate app" box and the course launches on iPad, natively in the CSOD app!  Great, right?  But if I download the course to view offline, things blow-up again!  Can you please share known issues with this scenario?  Also, I cannot determine if the issue is with the way the course is published (via Articulate), or if it's a problem with the Cornerstone app or Articulate app.  Please, any help is greatly appreciated!  I opened a case with CSOD but they are slow to respond and I need answers!!

Thanks all for any assistance  you can provide!
Steph

Carol Hudnell

I am having diffifulty with some of my Storyline modules not displaying for some users. Users will launch the module and it does not load/display. It happens when users are using PC or Tablets.  When I test the modules on my PC, iPad or other mobile device the modules respond well and play but that is not the experience of a large percentage of users.  I have loaded the modules in SCORM cloud and they play as designed.  Any ideas as to why I am getting inconsistent results when delivering the module through CSOD? 

Thanks,

Carol

Carolyn Kunz
Xavier Voilquin

Just fueling Jason's nice topic on CSOD / STL:

I am encountering issues with the way my STL modules are tracked in CSOD. I am generating reports that should display the highest score when someone takes the module several times, but it's not the case. As soon as someone takes the module, and whatever the score (even below the pass mark), CSOD understand it's complete, while I have set completion in STL against a 90% pass mark, and so it doesn't display in reports any subsequent tries.

OK because I wanted to move on I have uploaded the course on cloud.scorm.

I have taken it twice to see if the same issues occur as in CSOD.

1st try: got a 80% mark, success is "failed" (because course set up with a 90% pass mark), but status is "completed" (???)

2nd try: got a 100% pass mark, success is "passed", status is still completed.

see attached...

So my first guess here would be that the reason why CSOD (our corporate LMS I'm having trouble with, see my initial post) picks up the first attempt score only, is because the course is considered as "completed" even when the score is below the pass mark.

Anyone with an idea how to set up a course in Storyline so that it's not considered as "completed" until the pass mark is hit ?

Help!! Thanks!

Hello,

We’re experiencing the same issue that Xavier mentioned in an earlier post.  Does anyone have a resolution or work-around?

Justin Wilcox

Hi Carolyn.

In Step 5 of this tutorial, make sure you are setting your Reporting Options -> LMS Options to Passed/Incomplete or Complete/Incomplete rather than Passed/Failed or Complete/Failed. An LMS can view a Failed status as complete meaning they completed and failed the course. If you want someone to be able to take it until they pass then you would opt for Incomplete rather than Failed. 

Regarding viewing the highest score, typically when you meet the objectives of the course and your status changes from Incomplete to Passed or Complete or Failed, subsequent launches will be perceived by the LMS as you reviewing the content. Since you already achieved the desired status, you would have to contact Cornerstone to see if they record scores when an attempt is made while you are in review mode and if they can report on those attempts. 

Matthew Mason

Hi,

My experience with CSOD is that there is 2 completed fields (????)

Comparing these to tests I have done in SCORM Cloud one is that the user
has completed the course - that is they have gone from start to finish.
This is the field that is first seen. The second completion is based on if
the user successfully or unsuccessfully completed the assessment based on
the score set. If you were to click on the eye icon (from memory) you would
see this completion score.

A colleague has raised the question of 2 completion fields with
Cornerstone. I have not heard if they received a response.

Hope this helps.

Regards,

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Kevin Thompson

Timely conversation, as we will be doing some testing of revised modules next week -- trying to better understand how CSOD handles SCORM 2004  v.3 packages from Presenter '13 upon completion of a cumulative quiz (Quizmaker).

Preliminary tests with SCORM Cloud seemed to show that the "Passed/Incomplete" reporting status (as Justin mentioned) would work best for us -- but we'll need to see how CSOD handles it. 

Curious what LMS Reporting setting others have had the best success with in CSOD (particularly for indicating successful completion of a quiz). 

Good luck, everyone!

Dave Hoffman

Very similar to a question from a year ago.

 I scored 30% correct on a test.  I “failed” (because course it set up with a 90% pass mark). But Cornerstone marks it as “Completed” (Passed)

 Published for SCORM 1.2

I have the tracking set to “track using quiz result”

It seems no matter which the four settings below that I used, when I fail the test, Cornerstone always marks it as “Completed” (Passed)

 Passed/Incomplete
Passed/Failed
Complete/Incomplete
Complete/Failed

 Anyone have any idea to get Cornerstone to allow one to fail?

 

Justin Wilcox

Hi Dave.

Can you confirm if the course was marked as Passed or Failed? A course could be considered Complete if you Failed. Often a Failed status will move the course to the transcript with a status of Failed. If you want to make it so that the course remains available to take even if they failed, I would suggest trying Passed/Incomplete or Complete/Incomplete. This will allow someone to take the course until they receive a passing score.

Justin Wilcox

Hi Dave. 

My first suggestion would be to test your content in SCORM Cloud here and see if you can reproduce the behavior. If you can, I would send us your project files so we can take a look. If you can't repro outside of Cornerstone, I would suggest contacting them to see if they can help.