Export translation file to Word gives error 'Exception has been thrown by the target of an invocation'

Hi all,

I wanted to export a file for proofreading purposes from Articulate Storyline 360, but encountered an error when exporting the word file. I had done this before with Articulate 1 for my previous employer, so theoretically I know what I am doing. However, I keep receiving the error.

I have checked for weird letters or a too long path, but cannot find anything out of the ordinary

I have recorded what happened with Peek:

https://360.articulate.com/review/content/83fb8bb7-53dd-4031-a660-f6383be9b3a4/review

36 Replies
Leslie McKerchie

Hello Genevieve and welcome to E-Learning Heroes :)

Thanks for reaching out, but I'm not sure what solution did not work for you.

  • Is Word open while you're trying to export?
  • Are Word and Storyline installed in the same environment with the same permissions? i.e., both installed on Windows 10 in Parallels for Mac using admin permissions
  • Are you on the latest update of Storyline, which is Build 3.26.18364.0, and using a supported Word version? 
  • Are you saving the .story file and the .doc file to a local destination, following along with the other guidelines here? 
  • Do you see the same error message if you open a new file and export to Word? 
Leslie McKerchie

Hi Phil,

Thanks for reaching out, but I'm not sure we have a single issue that we have reported or that we could update you on. The issues have all been unique to the users and their environment.

I'd be happy to help you as well though:

  • Is Word open while you're trying to export?
  • Are Word and Storyline installed in the same environment with the same permissions? i.e., both installed on Windows 10 in Parallels for Mac using admin permissions
  • Are you on the latest update of Storyline, which is Build 3.28.18944.0, and using a supported Word version? 
  • Are you saving the .story file and the .doc file to a local destination, following along with the other guidelines here? 
  • Do you see the same error message if you open a new file and export to Word? 
Katie Riggio

Good morning, everyone!

Thanks for taking the time to raise this issue. We can recreate the error, 'Exception has been thrown by the target of an invocation' when exporting a text-heavy Storyline 360 file to Word. 

Current workarounds:

  1. Split the project into multiple parts by doing a Save As on the original .story file to reduce the number of slides
  2. Export and translate the translation documents and then import them into the original .story file
  3. Or, closing all Office applications can help

So sorry for the trouble, and I'll keep this discussion updated on any more changes!

Oscar Gagliardi, Jr.

I like to report that I was having the same issue. I closed all the Microsoft Office applications with the exception of Outlook and I was still having the issue. As soon as I closed Outlook, the problem disappeared. Suggestion for Articulate. Place a reminder on the pop-up for the export in Storyline, to alert users to close all Microsoft Office applications before initiating the export.

Thank you.