When I try to open Storyline, I get a dialog box stating that I need Flash Player 10 or higher. I have Flash Player 12 installed. I clicked yes to go to the web page to download Flash Player anyway, and it has not corrected the problem. I am at a loss. If I can't even open Storyline, it is somewhat difficult to do my job.
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 8 for Storyline1 and Update 3 for Storyline 2. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or download it here (SL1) or here (SL2).
I am using Storyline 1. I have a license for Storyline 2, but I am waiting to upgrade until after this project that I am working on goes out. I have done upgrades with other software in the past, and it created a mess in some of the projects that I was working on. I do not have time to redo this project, so I will upgrade when it is complete. I am downloading Update 8 now. I will let you know if that corrects the issue.
Happy to help Jason and glad that got you settled. When you're ready to use Storyline 2, make sure you download and install the latest update so that you don't run into that error again.
Hi Pieter, Glad you were able to get things working with the update!
Stan,
What version of Quizmaker are you using to import into Storyline? If you have Adobe Flash Player 16 installed, you may find that you can't import Articulate Quizmaker '09 quizzes into Articulate Storyline 2.
This issue was corrected in Update 4 for Storyline. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or download it here.
I am trying to import form Quizmaker 09. We did not have Storyline -
went straight to storyline 2, which we just updated in early January.
Storyline 2 cannot import from Quizmaker 09?
Are you using Update 4 of Storyline 2 released January 9? You can check which update was applied by going to Help-> About Articulate Storyline and you should see the update number in the top right corner. If you're still having difficulty after confirming you're on Update 4, please go through the repair steps for Storyline.
Ashley - I do not have Update 4. I know when I registered, I gave my
e-mail, but I do not receive any notification when updates are available
- so it is frustrating to be working on a project, run into an issue,
then spend time trying to trouble shoot the problem - and be told "you
need the update" to clear these up. Is there any way I can receive
these update notifications?
Emails are not sent in regards to updates, but we do post the information here within the forums on any threads that dealt with the issue and you can also always see the update #, date released, and the release notes at the very top of the product Support page here.
Also, I'd recommend enabling the Check for updates at startup feature to be notified when new updates are available.
Hi. Firstly, there seems to be endless bugs and issues with SL in general. This is certainly not the first time where I had to spend hours on end to fix little issues with the software. Uninstall, reinstall in the only solution that we receive from you. Nevertheless:
I have SL2 with Update 5, worked without any issues. After a microsoft update, the preview and timeline did not play (blank screen). After reading these post, the problem was Adobe Flash Player 20.0.0.267. You recommended that we revert to the previous flash plugin. I did exactly that. Now I'm getting "Flash player 10 for internet explorer is required" error. A constant frustrating endless loop! I've reinstalled flash 100 times and nothing seems to work. Please don't tell me to download the latest update. I did exactly that and it still doesn't work! I've lost an entire day trying to fix this problem and another day will be lost whilst you get back to me! What on earth is going on with your Software???
Hi, Shawn -- Many thanks for reaching out here, and so sorry to hear of your frustrations! As you mentioned that you have SL2 with Update 5, have you had an opportunity to download the latest version, Articulate Storyline 2, Update 7 - Build 1509.1408, released on 9/15/2015? Please see here for the release notes and the download.
At present, Storyline and Studio actually rely on a stripped down version of the IE shell for some functions (such as preview), hence the need for Flash in IE.
If the problem persists after opening this page in IE and verifying that you are running the latest version of Flash, you are likely running an outdated build of Articulate Presenter. This issue was fixed for Flash Player 16 and later in Update 5 for Presenter. See this article for details.
Please let us know if you need anything else, and have a great day!
I'm trying to upgrade my old files but am getting the error message "Flash Player 10 or higher for Internet Explorer is required to run Articulate Quizmaker" but since Flash is no longer, what do I do?
Hi there, we just had Storyline 3 installed (Because our LMS doesn't work with the features of Storyline Articulate 360), so going back to Storyline 3. However this error comes up when trying to run it - "Flash Player 10 or higher for Internet Explorer is required to run Articulate Storyline.... Using Articulate Storyline without the required Flash Player is not supported." Not sure why this is, as Flash Player is no longer supported and should be uninstalled? Thank you for any help
20 Replies
Hi Jason,
Are you using Storyline 1 or Storyline 2?
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 8 for Storyline1 and Update 3 for Storyline 2. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or download it here (SL1) or here (SL2).
I am using Storyline 1. I have a license for Storyline 2, but I am waiting to upgrade until after this project that I am working on goes out. I have done upgrades with other software in the past, and it created a mess in some of the projects that I was working on. I do not have time to redo this project, so I will upgrade when it is complete. I am downloading Update 8 now. I will let you know if that corrects the issue.
Thank you for your response!
Jason
I am now able to open it. Thank you for the guidance!
Jason Gressman
Happy to help Jason and glad that got you settled. When you're ready to use Storyline 2, make sure you download and install the latest update so that you don't run into that error again.
Hi, I have the same problem. I was running Storyline2. Then trying to open it today it gave me the Flash player 10 or higher issue. Any suggestions?
Not to worry... downloaded the latest update and it is working now.
I have downloaded the Storyline two update. Now I am getting the Flash Player 10 error when I am trying to import a quiz into the project. Any ideas?
Hi Pieter, Glad you were able to get things working with the update!
Stan,
What version of Quizmaker are you using to import into Storyline? If you have Adobe Flash Player 16 installed, you may find that you can't import Articulate Quizmaker '09 quizzes into Articulate Storyline 2.
This issue was corrected in Update 4 for Storyline. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or download it here.
I am trying to import form Quizmaker 09. We did not have Storyline -
went straight to storyline 2, which we just updated in early January.
Storyline 2 cannot import from Quizmaker 09?
Hi Stan,
Are you using Update 4 of Storyline 2 released January 9? You can check which update was applied by going to Help-> About Articulate Storyline and you should see the update number in the top right corner. If you're still having difficulty after confirming you're on Update 4, please go through the repair steps for Storyline.
Ashley - I do not have Update 4. I know when I registered, I gave my
e-mail, but I do not receive any notification when updates are available
- so it is frustrating to be working on a project, run into an issue,
then spend time trying to trouble shoot the problem - and be told "you
need the update" to clear these up. Is there any way I can receive
these update notifications?
Thanks for your help.
Hi Stan,
Emails are not sent in regards to updates, but we do post the information here within the forums on any threads that dealt with the issue and you can also always see the update #, date released, and the release notes at the very top of the product Support page here.
Also, I'd recommend enabling the Check for updates at startup feature to be notified when new updates are available.
Hi. Firstly, there seems to be endless bugs and issues with SL in general. This is certainly not the first time where I had to spend hours on end to fix little issues with the software. Uninstall, reinstall in the only solution that we receive from you. Nevertheless:
I have SL2 with Update 5, worked without any issues. After a microsoft update, the preview and timeline did not play (blank screen). After reading these post, the problem was Adobe Flash Player 20.0.0.267. You recommended that we revert to the previous flash plugin. I did exactly that. Now I'm getting "Flash player 10 for internet explorer is required" error. A constant frustrating endless loop! I've reinstalled flash 100 times and nothing seems to work. Please don't tell me to download the latest update. I did exactly that and it still doesn't work! I've lost an entire day trying to fix this problem and another day will be lost whilst you get back to me! What on earth is going on with your Software???
Hi, Shawn -- Many thanks for reaching out here, and so sorry to hear of your frustrations! As you mentioned that you have SL2 with Update 5, have you had an opportunity to download the latest version, Articulate Storyline 2, Update 7 - Build 1509.1408, released on 9/15/2015? Please see here for the release notes and the download.
And as you referenced this article, Preview Isn't Working in Articulate Software with Flash Player 20.0.0.267 Installed, I wanted to verify that you ran through the steps listed and are still experiencing difficulties. Please be sure to see the section of the article below for your version of Windows:
The good news is Adobe and Microsoft have fixed the issue in recent updates. Follow the steps below for your version of Windows to fix the problem.
Please let us know if issues persist and we'll see what more we are able to do to assist. :)
I'm having this same issue.
My question is: why do I have to install a plugin for a browser that I do not use? I don't wish to open IE, let alone install software for it.
Also, this error appears every time I open PowerPoint and twice every time I exit because of the Presenter addon in PP.
Hey, Pete.
At present, Storyline and Studio actually rely on a stripped down version of the IE shell for some functions (such as preview), hence the need for Flash in IE.
If the problem persists after opening this page in IE and verifying that you are running the latest version of Flash, you are likely running an outdated build of Articulate Presenter. This issue was fixed for Flash Player 16 and later in Update 5 for Presenter. See this article for details.
Please let us know if you need anything else, and have a great day!
I'm trying to upgrade my old files but am getting the error message "Flash Player 10 or higher for Internet Explorer is required to run Articulate Quizmaker" but since Flash is no longer, what do I do?
Hi Theresa,
Thank you for reaching out to the support team as well and I see that you were able to work with Phil directly.
Hi there, we just had Storyline 3 installed (Because our LMS doesn't work with the features of Storyline Articulate 360), so going back to Storyline 3. However this error comes up when trying to run it - "Flash Player 10 or higher for Internet Explorer is required to run Articulate Storyline.... Using Articulate Storyline without the required Flash Player is not supported." Not sure why this is, as Flash Player is no longer supported and should be uninstalled? Thank you for any help
Hi Jane and welcome to E-Learning Heroes. 😊
Do you know what version of Storyline you're using?
We are currently on Build 3.12.24693.0 of Storyline 3. You can read all of the details here.