Font Color Incorrect when Published

We are working on a module and when we preview all of the slides in Storyline 2, the notes font color in the player is correct.  However, when we publish the file, the colors are wrong.  Sometimes, the font changes to dark blue and sometimes orange.  This happens randomly on different slides.  The affected slides also change each time it gets published, so I am not sure what the problem is.

I have deleted the notes and formatting and recreated the notes and this still happens. 

Does anyone have any ideas on how to fix this?  It's driving us all crazy. 

6 Replies
Melanie Chin

Hi Ali,

Thanks for offering to look at the file.  Because there is some proprietary information the training, I can't send the entire thing.  However, I have attached the slides that have been causing the most problems with the font color.  I actually published the same file three times (without changing anything on the file) and sometimes the text was changed and sometimes it was right.

Ali Goulet

Hey Melanie!

Thanks for sharing those slides with me.

I saw what you're describing when I published and tested your file. The notes sometimes appear to be orange or blue for me too! 

I opened a case with our Support Engineers to investigate this further with you. Your case number is 01068966 and they'll be reaching out to you shortly via email so keep an eye on your inbox.

I'll be following along with your case too, as I'm curious what the cause is here!

Becca Levan

Hello Sublime03!

Thanks for reaching out and sharing your file! I want to make sure I'm understanding your project so I can help!

  • I noticed you have two different down states in your project. What font and font color should show up for those down states?

Here's what I see when I publish to Review:

Normal states:

Down states:

I'm staying tuned for your response so we can keep going at this!