Half a button is OK, but...

Hm,that is weird. It seems like some invisible object is partially overlapping the button. If I move the button up, it works as expected. Problem is, there is no invisible object! I turned off visibility for all other objects and even deleted them...no change. Only if I moved the lower button up vertically does it work. at some point. I used SL360.

Thanks for confirming that.  I also thought there might be something covering up the bottom half of the button.  Appreciate the boost to my sanity.

Hi Michael,

I appreciate you contacting us to describe what you are experiencing as well as some images and a test .story file. To further boost your sanity, this is an issue that has been reported to our team and we are currently investigating. It is specific to items located near the bottom of the slide, so you could adjust this if it fits your design.

The only workaround at this point is to roll back to a previous version of Storyline 3 and if that fits you needs, please contact our support team directly here. You can reference this conversation as well.

Thanks for the quick reply!  This community never fails to disappoint me.

I've got a lot more work to do on this, so I won't roll back, knowing that a fix is coming. If I get to the end ahead of your team, then I'll contact you.

Sounds great, Michael :)

I've just had a similar issue with a hotspot behaving in exactly the same way when near to the bottom of the screen. This is going to cause a critical issue for my project so I hope a fix is found very soon!

Hello, I'm having this issue as well. I'm wondering if there is a "dead zone" at the bottom right of the screen. The button on the bottom doesn't work, the same button (just copied) on the top works fine. (I had to cover my work due to proprietary restrictions which is why you see a bunch of white space and only the bottom corner of the screen in my screenshot. I'm using SL360 and it didn't work before the update. I updated to the latest today and it still doesn't work.

Any thoughts? Fixes? Suggestions? help.

Hi Megan!

Thanks for writing in and providing that screenshot! This looks like a match to the open issue Leslie mentioned, but in Storyline 360:

• Behavior: Objects near the bottom of the slide are not clickable.
• Workaround: Use the modern player instead of the classic one, if possible.

I'll share your post in our report so we can notify you of any changes. If you're still hitting a wall, we're happy to connect with you for any other tailored options!

You can import the slides into a new file. Then, remove any proprietary info and share the .story file with us using this private case link.

Thanks Katie, I actually created a project and imported the slides into it and now it works. I have several dozen of these courses (they belong to a series) that use the Classic player because we created them several years ago. I'm hoping for a fix soon, so I don't have to apply the modern player to all of them. Thank you for logging my case!

Hi Megan

I've experienced similar issues in SL360 when I use custom navigation buttons and elect to switch off the menus in the modern player, The lower edge is no longer responsive to touch on android systems. also pinching and stretching the screen fails to reshow the lower edge at all when the screen is retapped.

Although this is not your issue it seems familiar in the result. I have downloaded Michael Palko's example and confirm with Michael Hinze that it display's similar issues in SL360.

I can fix the issue though, by removing the player next button action from slide 1 (it doesn't appear to be needed in the example provided).

Can I ask if you have or use any player next button actions switched on?

Regards Doug

Hi Doug and thank you for the information! It's a very interesting observation, but not directly related to my issue. I was using the Classic player when I experienced my issue, but changing it to Modern player and importing into a new project has solved it for me. If I do run into issues with the modern player, I will investigate the next button action on the first slide - very interesting that removing this action fixes the issue and nice to know!

Hi All,

I've got the same problem. I went nuts recreating buttons and adjusting a template. Argh.

Anyway, FWIW it appears to me that the native player is invisibly, covering the real estate at the bottom of the screen. When enable the previous and next buttons, or the seek bar, everything is bumped up out of that player area and the buttons function.

I don't know if you guys have figured it out yet, but the player seems to be covering up bottom of screen buttons. When Prev, Next, or seek bar is enabled, the problem goes away and the custom buttons function.

Hi John!

I see that you've submitted a case and are working with my teammate, Eric! It looks like he's currently testing your file and will report back shortly!

Still no fix for this (Storyline 3)?

Hi Alan!

I've responded to your post in this discussion. We'll continue the conversation in that thread to have all of the information in one spot.

Same issue, 2 years later :(

Hi Jennifer,

Thanks for checking in on this! These issues can be so frustrating! Can you give a few more details about how your file is set up?

1. Are you using Storyline 3 or Storyline 360?
2. What version of the software are you using?
3. Which player are you using, classic or modern?

I look forward to your response!

Hi John,

I'm using Storyline 360 v3.73.29904.0 with the modern player. 

I vaguely remember having an issue with gradients a while ago but I'm not sure if it was related to buttons or something else. Regardless, I removed the gradient from my buttons and it seemed to have fixed 2 of them but there is one that will not work properly no matter what I try. This is a pretty annoying bug.

Thanks!

Hi Jennifer,

Thanks for the additional information. Would you be willing to share your file with us so we can investigate further? You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!