HELP! My Story File Won't Preview or Publish!

I ran into a problem last week where my story file won't preview or publish.  It appears to hang up on Slide 7.  I have attempted to delete this slide and try again, but again with slide 7.  I can't preview any Scenes, not just the one with slide 7.  I was supposed to show my internal users the finished module on Friday and I can't even get it to work.  I've read all the forum threads on here I could find about this problem and so far, nothing has worked to fix it.  After I post this, I'll be submitting a ticket on my issue, but I'm in a hurry and wondering if anyone can help.  Thanks so much. I love Storyline but am feeling like I'm left high and dry in front of my "customers". 

17 Replies
Douglas Audirsch

I know its not easy to help me since I can't get my file uploaded.  However, I discovered that all of my slides that are "corrupted" are using the same slide master layout.  Any chance this could be the problem?  Of 69 slides, 41 of them use a slide master I created and those are the ones that won't preview any longer.

Douglas Audirsch

I was premature in my declaration of victory.  It has apparently made some slides playable, but not all. 

Sandra, to answer your question, I just noticed the pattern that it seemed to only be affecting slides that used a certain custom slide layout I had created.  Unfortunately for me (and the past 3 days of lost time trying to fix this), I used that layout for 40 of my 69 slides.  When I deleted the content for that layout, it allowed some slides to work and I jumped to the incorrect conclusion that I had fixed it.  Unsubstantiated hopes of a delerious mind, I guess.  It still seems that the layout is causal not just correllary, but I will continue to strip away the parts that don't seem to work to see if I can salvage my content.  Oddly, even when Import these slides - or simply just copy/paste, it continues to be dysfunctional in the new file.  Grrr!

Julie Miles

I have recently encountered the problem where Storyline won't preview or publish my file, and I read several threads here on the forum around the same issue. I tried all of the suggested solutions (reinstalling Storyline, reinstalling the Flash player, etc) without any luck. However, I did eventually figure out what was causing the problem, so I thought I'd post it here in case it helps anyone else.

In my case, I had created a player for my course - it wasn't a particularly complicated adaptation of the basic player, but I had several courses that I needed to have the same look and feel so I saved my changes as a custom file. It appears that this file became corrupted, and whenever I tried to preview or publish the course, I got an error message that my computer was low on memory and I should close any unneeded applications (clearly not true, as I have 16GB of RAM on this machine and only another couple of applications open).

I copied all the slides into a new, clean file and deleted the custom player, then rebuilt it and found that everything worked as it should once again. Great relief, as I was up against a deadline and not looking forward to re-creating the entire course!

Allison King

Julie Miles said:

I have recently encountered the problem where Storyline won't preview or publish my file, and I read several threads here on the forum around the same issue. I tried all of the suggested solutions (reinstalling Storyline, reinstalling the Flash player, etc) without any luck. However, I did eventually figure out what was causing the problem, so I thought I'd post it here in case it helps anyone else.

 In my case, I had created a player for my course - it wasn't a particularly complicated adaptation of the basic player, but I had several courses that I needed to have the same look and feel so I saved my changes as a custom file. It appears that this file became corrupted, and whenever I tried to preview or publish the course, I got an error message that my computer was low on memory and I should close any unneeded applications (clearly not true, as I have 16GB of RAM on this machine and only another couple of applications open).

 I copied all the slides into a new, clean file and deleted the custom player, then rebuilt it and found that everything worked as it should once again. Great relief, as I was up against a deadline and not looking forward to re-creating the entire course!

Julie,

You are my new favorite person! That was totally my problem too and it was driving me nuts!

I was getting that out of memory problem too. I copied and pasted into a new file and it works perfectly now.

Thanks so much!!!!