Thanks for reaching out and I'm sorry to hear that you're experiencing this issue locating your file. I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick. You’re in great hands! We’ll continue the conversation in your support case.
If anyone is experiencing a similar issue, one step to try is to check for a working version of your project in your temp files. Here's how:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
2 Replies
Any chance it was saved to a network location it could be restored from?
Hi Hannah,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue locating your file. I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick. You’re in great hands! We’ll continue the conversation in your support case.
If anyone is experiencing a similar issue, one step to try is to check for a working version of your project in your temp files. Here's how:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
I hope this helps!