Incomplete/Failed trigger not working in Storyline 3
Feb 02, 2022
I have a colleague who has Storyline 3 only who wants to use Completion triggers in her course. (Storyline 3 does not allow adding/editing Completion triggers, but they can be added in Storyline 360 and then will function in Storyline 3.) Thus, I opened her Storyline 3 course with Storyline 360 and added a Completed/Passed trigger to the Pass layer and an Incomplete/Failed trigger to the Fail layer of a slide results page. I then opened the course in Storyline 3 and published (to AICC, using Incomplete/Failed reporting status). When I tested the course in our LMS (SuccessFactors), it recorded the completion correctly but not the failure. I tried publishing from Articulate 360 and it recorded the failure correctly. To ensure it wasn't an issue with the individual course, I created a single slide course in Storyline 3 with 2 buttons, and in Storyline 360 added a Complete/Passed trigger action to one button and the Incomplete/Failed trigger action to the other button. I then published in both Storyline 3 and 360. Again, the failure recorded in our LMS when published to Storyline 360 but not Storyline 3. According to the support article about it, the Incomplete/Failed trigger should work in Articulate 3 when added in Articulate 360, but it does seem to be working. Is this a bug? I have attached my test course. Thank you!