I have a learner that's stuck on a quick quiz. He gets all of the questions right, but it marks him as scoring Infinity% (30 points). The passing score is listed as 100% (0 points) in the course. However, in the storyline file, everything looks correct and the quiz functions perfectly. No one on my team has ever seen this, and we're truly at a loss. Any ideas? Screenshot attached shows the course next to the storyline preview.
So sorry you've run into this! I've seen this happen recently, specifically when a file contains multiple results slides. This is something we've logged as a software bug, and our team is looking into a solution.
Would you mind sharing your file with our team so we can verify that this bug is affecting your file? You can send it to us by opening a case here. Be sure to also let us know which version of Storyline you're using.
No updated info on this bug yet, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Please let me know if I can help with anything else.
I'm having the same issue. I have created many CBTs that are adaptive learning with graded results slides. I have tried many variations of this project. Attached is the architecture I using.
Thanks for letting us know this bug is affecting your project. I tested the file you attached, and I did see the %Infinity% error on the final result slide.
At this time, we haven't found any workarounds we can offer, but we'll certainly keep you posted on new developments.
No update on this issue yet, but we'll keep you posted here. It seems that this only occurs when using the "Submit all at Once" option, so if you could use the "Submit one at a time" that's a possible solution.
If others here in the community have similar ideas to share, I hope they're able to here!
I realized I can use the normal reporting function and avoid this error since all questions are in one scene. We are just giving a breakdown based on how they did per topic on the exam so we use multiple results slides to create a separate score for each subject matter.
We're experiencing this issue in a very serious way. The "infinity%" is displayed and students are stuck on the result slide because the "continue" button is no longer working.
Where do I find the "Submit one at a time" option?
As you all know in math infinity happens when any number divided by zero. I am sure somewhere in the triggers passing score divided by zero. Find where that happens and put a +if condition to trigger. I made up a very general example below.
Action Adjust variable
Variable Divide PassingScore by variable TotalScore
12 Replies
Could the quiz be duplicated in the module and again in a quiz bank?
Hi Kelly!
So sorry you've run into this! I've seen this happen recently, specifically when a file contains multiple results slides. This is something we've logged as a software bug, and our team is looking into a solution.
Would you mind sharing your file with our team so we can verify that this bug is affecting your file? You can send it to us by opening a case here. Be sure to also let us know which version of Storyline you're using.
Has this been addressed yet? We are in the middle of migrating our WBTs to Cornerstone and this has been an outstanding issue in our testing.
Hi Linda,
No updated info on this bug yet, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Please let me know if I can help with anything else.
I'm having the same issue. I have created many CBTs that are adaptive learning with graded results slides. I have tried many variations of this project. Attached is the architecture I using.
Hi Kevin,
Thanks for letting us know this bug is affecting your project. I tested the file you attached, and I did see the %Infinity% error on the final result slide.
At this time, we haven't found any workarounds we can offer, but we'll certainly keep you posted on new developments.
I'm having the same issue.
Any updates on this?
How might I be able to work around this if there is no solution?
Thanks in advance!
Hi Philip,
No update on this issue yet, but we'll keep you posted here. It seems that this only occurs when using the "Submit all at Once" option, so if you could use the "Submit one at a time" that's a possible solution.
If others here in the community have similar ideas to share, I hope they're able to here!
Thank you , Ashley.
I realized I can use the normal reporting function and avoid this error since all questions are in one scene. We are just giving a breakdown based on how they did per topic on the exam so we use multiple results slides to create a separate score for each subject matter.
All good. No more infinity score.
Thanks.
Hi Ashley,
We're experiencing this issue in a very serious way. The "infinity%" is displayed and students are stuck on the result slide because the "continue" button is no longer working.
Where do I find the "Submit one at a time" option?
Hi JC
this KB article may help you
As you all know in math infinity happens when any number divided by zero. I am sure somewhere in the triggers passing score divided by zero. Find where that happens and put a +if condition to trigger. I made up a very general example below.
Action Adjust variable
Variable Divide PassingScore by variable TotalScore
When When the user clicks
Object Next
Conditions If TotalScore > value 0
optional