Link to open shared folder

Hi all,

I'm fine inserting hyperlinks to open files & URLs but I'm struggling to get a link inserted to open a shared folder.

I need to open a shared folder '\\intranet\vids' which holds a number of files. The files need to be stored in the folder rather than in the Storyline package itself.

I've tried inserting a URL but it strips a \ from the start of the link and I can't seem to get it working with JavaScript.

Any advice greatly appreciated!


13 Replies
David Blanchard

Hi Ashley,

Thanks for the reply. I'm using update 6: 1407.2208

Unfortunately the fix you've linked to is almost the opposite of my problem. My issues is that Instead of adding extra slashes it's removing one. I'm not sure if I've explained myself correctly in my first post.

My project is saved locally and I have no problem publishing it.

My issue is that I need to have a link in a slide that opens a network folder (not a URL or a specific file) using its UNC (Universal Naming Convention) path so the folder opens in windows explorer and presents a list of files to the learner. The path is \\intranet\vids but when trying to enter this path as a 'Jump to URL/File' trigger it is saving as \intranet\vids, stripping out the first \ which renders the link unusable.

Is there a way to have a link in a slide that opens a network folder rather than a URL/File?


Ashley Terwilliger-Pollard

Hi David,

Ah, thanks for the clarification. I now remember another thread with the same issue - and although I don't have a network folder as you mentioned to test it, it seems I was able to update the trigger as it was listed. It seems that didn't resolve that particular users issue - so you may also want to connect with her to see if she has anything else to offer. 

Also, are you able to place the folder on a web server so that you could link to that directly? 

Ashley Terwilliger-Pollard

Hi Thu,

Is your problem also connected to linking to files within an Intranet set up and seeing the extra slash removed? I don't see any further update from David here, so I don't know if or how he was able to resolve it. You may want to look at messaging him directly using the "contact me" link on his profile to see if he's able to share an update. 

I do see that we shared a similar issue with our QA team, and that issue is still open for investigation. I'll include this thread in the report filed with our team so that we can update you here once there is additional information to share. 

Lauren Connelly

Hello Randy!

Since this is a dated thread, we'll need to start troubleshooting from the beginning. Which version of Storyline are you using? We are currently on Storyline 360 (Build 3.46.23620.0).

Also, have you tried adding this folder or files to the Resources tab in the Player?

Lastly, would you mind sharing a screenshot of the error message you're seeing? If you're comfortable sharing the .story file with us, you can use this secure upload link, and we'll notify you when we receive the file!

Guy Rider

I am having the same problem.  I have tried multiple times to link to a folder from a trigger and/or the Resources tab as shown on your above “Resources Tab in a Player.
This is the full file name

C:\Users\grider\Desktop\Operational Training\Residential Service and Transformer sizing\Curriculum\2021\Mod 3 R7\SC1\Enable Now

Attached is the StoryLine file (Module 3 SC1_Exe.story) and document with screen shots of the error messages.

Thanks for any advice!

Leslie McKerchie

Hello Guy! 

I appreciate you sharing the issue that you're currently experiencing. Please be sure you are viewing the published content in the environment it was published for and not on your local machine.

My first thought for your error is the file path length, which is already 127 characters. When published, this will expand:

Be sure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows. (The publishing process adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Could you move your file to your desktop, reattach it to your resources, and see if this alleviates the error you're seeing? 

Leslie McKerchie

I apologize, Guy. I just realized that you mentioned linking to a folder.

Storyline lets you add files and web links to your course player as supplemental information for learners, but not folders.

You can either link to the individual files within the folder or you can upload the folder to a web server (such as Amazon S3) and then share that URL link if needed (which would help with file size if that's the concern).