Media Library insert keeps greying out

Aug 05, 2021

Hi All,

Wondering if anyone else has come across issues (and a fix) to inserting audio via the media library ?

It saves so much time (in theory!) being able to upload all audio files into the Media Library, then quickly navigate to each slide and simply click "Insert Audio Clip"....however after I've done about 3 or 4 successfully, out of nowhere the insert button will grey out and a won't return! Very occasionally, restarting SL will rectify it - but then after I've inserted another 3 or 4, it will grey out again!

Any solutions? Or is this a well known bug? It's so frustrating!


1 Reply
Becca Levan

Hello Lucy!

Thanks for reaching out, and sorry you keep hitting this snag! Happy to help troubleshoot. 😊

After a quick search, I'm not spotting similar discussions in the forum, so my first suggestion would be to run a quick repair of Storyline 360. If that doesn't help, connect with one of our support engineers here so they can lend a hand!