In both StoryLine 2.0 and now in 360 I have encountered instances where the text box is visible in the slide with a dotted outline, however there is NOT any text in the text box. Generally this occurs in presentations of greater than 25 slides. In the timeline there will the grayed text box icon and the amount of running time is correct, however there is no text visible. I have tried changing fonts, colors, sizes, of these missing text, text boxes with out any luck. Any thoughts?
* Are you missing the text in both Preview and the published output?
* To be honest if not sure about the published because I always will go through and re-enter (Big Pain) the text.
* When you save and publish your work, what drive do you normally use?
* It's my C Drive and only my C Drive My IT group isn't real happy about it but there where the stuff is stored.
* Is this text that was ever exported for translation?
* No the export for translation doesn't inter into it.
* AS I mentioned - It is always on only larger files that I have been working on several days in a row. This last instance working Friday, Monday, Tuesday all was fine then Wednesday afternoon boom I noticed on one slide where I had 6 separate text boxes the middle two were BLANK just the normal text box outline. I will keep your email address and if it happens again (hopefully not) I will send you the file, and a screen capture. Now I have noticed that sometimes the text does re-appear.
Thanks for looking into this.
-John
5 Replies
Hi there, John. Mind if I get a little more information to narrow down the culprit?
If you are able to share your .story file, I'd be happy to test it out on my end, too.
* Are you missing the text in both Preview and the published output?
* To be honest if not sure about the published because I always will go through and re-enter (Big Pain) the text.
* When you save and publish your work, what drive do you normally use?
* It's my C Drive and only my C Drive My IT group isn't real happy about it but there where the stuff is stored.
* Is this text that was ever exported for translation?
* No the export for translation doesn't inter into it.
* AS I mentioned - It is always on only larger files that I have been working on several days in a row. This last instance working Friday, Monday, Tuesday all was fine then Wednesday afternoon boom I noticed on one slide where I had 6 separate text boxes the middle two were BLANK just the normal text box outline. I will keep your email address and if it happens again (hopefully not) I will send you the file, and a screen capture. Now I have noticed that sometimes the text does re-appear.
Thanks for looking into this.
-John
Hello John!
Thanks for the feedback. I'm not seeing your .story file shared here.
You can simply click 'Add Attachmet' via the Reply window to easily attach.
I had a similar problem and rectified it (I am embarrassed to say) by bringing the text box forward as the text was hidden under an image.
No need to be embarrassed, Gillian. I'm glad to hear that you were able to identify the culprit, and I appreciate the update.
For anyone curious, we discussed this here.