My team is troubleshooting a problem in our LMS. We noticed some of our modules, which were published with the responsive Modern player, are larger than the browser window. Users have to scroll down to hit the next button in the player or zoom out in their browser. Several people have experienced this problem on different screens. The problematic modules seem to have the same story size ratio as the non problematic modules.
Unfortunately I can't share these files, but any leads or ideas?
Thanks, Lauren! That's good to know. Have you set the size for the browser window in your LMS? For example, in SCORM cloud, this setting is under Launch Behavior and called "Specify New Window Dimensions." Here's a screenshot.
Lastly, if the learners resize the window, then do the Player controls appear?
3 Replies
Hello Lauren!
I'm happy to help! Are you setting the browser to Resize browser to optimal size? Here is a screenshot of this setting in the Player Properties.
Please let me know if that does the trick!
Thank you for the response, Lauren, but our courses aren't set to open in a new browser window.
Thanks, Lauren! That's good to know. Have you set the size for the browser window in your LMS? For example, in SCORM cloud, this setting is under Launch Behavior and called "Specify New Window Dimensions." Here's a screenshot.
Lastly, if the learners resize the window, then do the Player controls appear?