Nan Error in Results Slide
Jan 18, 2018
By
Heather Vogt
Hello!
My team and I are making the transition from Captivate to the Articulate 360 Suite. I have some basic experience with SL but look forward to rockin' socks as I get better and better.
Anyway, a problem we had in Captivate (9 specifically) was the Nan error. I've seen several threads regarding numeric entries and Nan errors, but ours only seemed to come up on Results slides and when our module had a pre-test. FYI: The Results slide did not include pre-test results; it just seemed to only happen when a pre-test was in the module somewhere.
Have any of you had a similar problem with the Nan error coming up on Results slides in SL? I'd love to get in front of this issue before we start using SL for everything. Thanks!
27 Replies
Hi, everyone.
We appreciate your patience while our team investigated this.
I am happy to share another update in this discussion! We fixed the issue you reported where:
Results.ScorePercent shows as "Nan" for a split second when Retrying
Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes.
If the problem happens again, please let us know, or you can always work directly with our support engineers here.
Hi, i have the same problem, when i put a slide results quit a trigger SlideNumber, i see Nan, but not the number.
Can you cant help me?
Hi, Xaxia.
Thank you for reaching out!
Are you able to share your .story file either publicly here or privately through a case so we can take a look at what's going on with your trigger?