No audio when recording video

Jan 06, 2014

Can't get audio to play when recording video in Articulate Storyline from webcam.  Have checked Windows mixer.  I get audio just fine when recording through Logitech Webcam software, but not when I try recording from webcam within Storyline.  Is there a setting that I need to change?  If so, where would I find it?  Everything else seems to work fine (no problem with the video).

4 Replies
Ashley Terwilliger-Pollard

Hi David and welcome to Heroes! 

It sounds like you're trying to record some internal audio that is being transmitted by the webcam? I'm a bit confused about the step up here, but there was a similar discussion (recording in Replay) and it seems that most users found success by changing the settings within Windows - did you follow similar steps? 

Here is our support article that details troubleshooting steps if you're unable to record audio. 

Christina Bayma

I'm using Articulate 30 day trial. I also cannot get any sound to record. I'd like to add voice overs, however I can't seem to get any sound recordings to take at all. I've looked at tried all of the suggestions mentioned above. My headset, webcam, and microphones have all been enabled. I have no issues when using my microphone for a web chat or conference so I don't think there is anything wrong with my hardware. I need some good suggestions for how to get sound to record within Articulate Storyline 2.

Ashley Terwilliger-Pollard

Hi Christina,

Did you go through the steps here to ensure that you're able to record audio? If that's still not working - it sounds like this is something you have had happening since you downloaded the trial and I'd wonder if something occurred during the install - so did you look at conducting the repair? If that's still causing difficulty, please reach out to our Support team here so that they can provide some more troubleshooting assistance!