No Audio when viewing courses on iPhone Mar 08, 2022 By Dale Perry I am transitioning my Storyline 360 courses to a Success Factors LMS. I am not getting any audio when I play the courses on my iPhone Success Factors APP. Is there box I am not clicking?
Maria Costa-Stienstra Staff 2 years ago03/10/22 at 6:20 pm (UTC) Hi, Dale. Thank you for reaching out! I'm happy to help you troubleshoot this issue. Here are my initial suggestions: Double-check that the audio toggle on the side of your iPhone is not set to mute. If possible to use Success Factors through a browser, test the course using Safari or Chrome on the iPhone. Rule out LMS issues by uploading the content to SCORM Cloud and testing it using the same device. If you need our help testing, you're welcome to open a support case here, so we can take a closer look at your settings.
1 Reply
Hi, Dale.
Thank you for reaching out!
I'm happy to help you troubleshoot this issue. Here are my initial suggestions:
If you need our help testing, you're welcome to open a support case here, so we can take a closer look at your settings.