This is the second course I've published to Review and the reviewers cannot hear the audio. (I've created a new file- renamed etc. that doesn't work either)
As you might imagine, I have a tight deadline and need to turn this around.
Please let me know if there is a solution/ work around.
I am having sound problems too. When the course first starts there is no sound but if I go to the previous slides the sound works. I have friends that this is happening to as well. I was using Captivate and wanted to use Articulate so I made this little test course to check things out and I have the same problem as my friends. No sound on startup then as soon as manually I move thru the slides the sound comes on. When I make the same course in Captivate and use the same browser I get sound so this problem is something in Articulate.
I have sound in the review but not the html5 file. I am using Chrome.
I have attached the test file.
Any help would be appreciated. I want to use Articulate but so many people are having sound problems that do not appear to have a solution.
Welcome, Ian! Really sorry you're running into sound issues at the beginning of your course– let's get that fixed!
I see you also opened a case with our Support Team for the same issue–nice move! Our team will reach out as soon as they've tested your file in various environments and have information to share. Expect an email shortly – I'll also follow along as the case progresses and share updates here, as needed! ☺️
Hi Alyssa, I think its resolved and had something to do with the browser. Once I copied the URL into another browser it worked. Wish this wasn’t an issue but for now I’m good to go. Thank you.
Yes the problem does come from the browser. Chrome did some sort of upgrade (oxymoron??) and now you have to turn off their audio auto-play.
chrome://flags/#autoplay-policy
I am getting terrified of all upgrades. One app upgrades and now 2 others don't work. When I use my computer to earn a living and at anytime anyone can upgrade their app with no concern for what it does to other apps, that is not good.
Ian Young Consulting
Contract Training & Site Safety Audits
ian.young@live.ca 250.793.7953
What browser were you using when this happened? If it was Chrome, you'll want to be sure you're on the latest version, which allows audio to autoplay as expected. This article has more information about Chrome's autoplay changes and how that affects your courses!
Does clicking on your project allow the audio to play in Review 360? Note that Google Chrome's policy prevents media from automatically playing on browser tabs that you haven't interacted with yet. Here's an article which explains this policy, and this official Google blog also explains why media does not automatically play under certain circumstances.
As a troubleshooting step, try interacting with your project file initially by clicking on it, and let me know if this allows your audio to play.
8 Replies
Hey Karyn,
You came to the right place for help! Can you provide 2 things for me?
I am having sound problems too. When the course first starts there is no sound but if I go to the previous slides the sound works. I have friends that this is happening to as well. I was using Captivate and wanted to use Articulate so I made this little test course to check things out and I have the same problem as my friends. No sound on startup then as soon as manually I move thru the slides the sound comes on. When I make the same course in Captivate and use the same browser I get sound so this problem is something in Articulate.
I have sound in the review but not the html5 file. I am using Chrome.
I have attached the test file.
Any help would be appreciated. I want to use Articulate but so many people are having sound problems that do not appear to have a solution.
ian.young@live.ca
Welcome, Ian! Really sorry you're running into sound issues at the beginning of your course– let's get that fixed!
I see you also opened a case with our Support Team for the same issue–nice move! Our team will reach out as soon as they've tested your file in various environments and have information to share. Expect an email shortly – I'll also follow along as the case progresses and share updates here, as needed! ☺️
Hi Alyssa,
I think its resolved and had something to do with the browser. Once I copied the URL into another browser it worked. Wish this wasn’t an issue but for now I’m good to go.
Thank you.
Yes the problem does come from the browser. Chrome did some sort of upgrade (oxymoron??) and now you have to turn off their audio auto-play.
chrome://flags/#autoplay-policy
I am getting terrified of all upgrades. One app upgrades and now 2 others don't work. When I use my computer to earn a living and at anytime anyone can upgrade their app with no concern for what it does to other apps, that is not good.
Ian Young Consulting
Contract Training & Site Safety Audits
ian.young@live.ca
250.793.7953
Hi Karyn,
What browser were you using when this happened? If it was Chrome, you'll want to be sure you're on the latest version, which allows audio to autoplay as expected. This article has more information about Chrome's autoplay changes and how that affects your courses!
This is happening to me now! Chrome and Storyline 360 are up to date as of this morning. Please help.
Hello Leslie,
Does clicking on your project allow the audio to play in Review 360? Note that Google Chrome's policy prevents media from automatically playing on browser tabs that you haven't interacted with yet. Here's an article which explains this policy, and this official Google blog also explains why media does not automatically play under certain circumstances.
As a troubleshooting step, try interacting with your project file initially by clicking on it, and let me know if this allows your audio to play.