I am using a number as a trigger. The numbers across the top of my laptop and keyboard register in the trigger just fine. However, the #4 and #5 on the keypad off to the side of the keyboard are not being recognized. Since we do not know what a learner will use to advance to the next slide, a trigger is needed in both areas.
Is anyone else having this difficulty? I have attached an example of what I am referring to. Thanks in advance for the technical support.
When I assigned the key, both keypad 4 and 5 worked.
I've seen this happen sometimes when triggers are copied from slide to slide. The new trigger looks fine in the panel, but if you open it, it is actually unassigned.
Thank you Walt for looking at my Triggers. Unfortunately, when I try to assign the NumPad5 to my project it remains unassigned. Interesting you mentioned about copying triggers from slide to slide, I did delete it and recreated it from scratch. It still does not register when the key is depressed on the keyboard. I also thought it could be my keyboard, however, when I reached out to my co-workers, they were surprised to have the same problem with their keyboards.
I believe there may be a problem with Storyline? I saw a post with this same problem 6 months ago!
THANK YOU Walt. That worked! Still a mystery why you were able to do it and my co-workers and I couldn't? It's a mystery that I don't need to worry about any more :-)
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On the problem slide, I found this trigger:
When I assigned the key, both keypad 4 and 5 worked.
I've seen this happen sometimes when triggers are copied from slide to slide. The new trigger looks fine in the panel, but if you open it, it is actually unassigned.
Thank you Walt for looking at my Triggers. Unfortunately, when I try to assign the NumPad5 to my project it remains unassigned. Interesting you mentioned about copying triggers from slide to slide, I did delete it and recreated it from scratch. It still does not register when the key is depressed on the keyboard. I also thought it could be my keyboard, however, when I reached out to my co-workers, they were surprised to have the same problem with their keyboards.
I believe there may be a problem with Storyline? I saw a post with this same problem 6 months ago!
I changed the triggers, saved the project, reloaded it, and the changes persisted and worked.
I'm attaching it, in case there is a way you can use it.
Otherwise, you may need a reinstall.
THANK YOU Walt. That worked! Still a mystery why you were able to do it and my co-workers and I couldn't? It's a mystery that I don't need to worry about any more :-)
I'm embarrassed to ask, but is your numlock on?
Yes, and numbers 1, 2, 3, 6. 7, 8, and 9 all work fine. It is only numbers 4 & 5 that are not registering that the key has been depressed.