Object Conditions

Hi Cindy, which Storyline version are you on? Have you applied all of the latest updates (3.42.22792.0). Also, is this an issue that occurs with every Storyline file, or limited to just one file?

Hi Sam,

I have installed the latest updates. I'm finding this issue on all SL files. I've tried the uninstall/reboot/install procedure, with no results.

Cheers,
Cindy Bartrop
Instructional Designer/
Documentation Lead

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Hi Cindy,

Thank you for contacting our support team as well. I see that Ronaziel has reached out to continue working with you directly, so you're in great hands.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Our entire department continues to have this same problem for months now. It happens EVERY TIME and on EVERY SL file, any time we click on Conditions>Objects. We have installed all the latest updates for SL 360.

I've had that issue for some time, but because Articulate's engineers are incapable of reproducing it, to them it doesn't exist. The bug has been around for almost a year now:

https://community.articulate.com/discussions/articulate-storyline/trigger-bug-in-storyline

I was also told because they can not reproduce it it is not an issue, they suggested uninstalling and reinstalling Storyline, which I did, same thing. This is really annoying and considering this is a topic on several forum questions, it is quite obvious this is an Articulate issue. The questions is, are they ever going to do anything about it considering it has been an ongoing issue for a year now? 

I am also having this issue, and I have been dealing with it for a while. I submit an error report every time it happens, but I have not seen a fix yet. I'd be willing to jump on an online meeting with someone to share my screen and let him or her see it happen live if that would help. It would nice to know if Articulate is working on addressing the issue.

Hi Stacy,

Thanks for sharing your experience as well. I've started a case on your behalf to connect you with a support engineer and work with you one-on-one to help troubleshoot.

Be on the lookout for a reply soon!

I need help with this too! Please get in contact with me as well

Hi, Kyle.

Great call opening a support case! I see you're working with Lejan, so you're in great hands!

Please reach out through the case if you have additional questions. 

Has anyone gotten this resolved?

Hello Ta'Tarneshia,

I see that you’ve reached out to our Support Engineers and are working with my teammate, Johnrey! You’re in great hands. We’ll continue the conversation in your support case!

I have an open ticket with the same issue, there is no solution. You can use the arrow keys on your keyboard to select the other options without the program crashing. 

On a side note concerning this issue, I found that if I use my arrow keys to navigate between the selections it works just fine. Any time I simply try to click on one with my mouse, it crashes. Problem is when your in a rush and trying to get things done, trying to remember to use the arrow keys is not easy. 

I am beyond frustrated with this, but I am relieved to see that it isn't me. Every single time I try to create a trigger with a condition other than a variable, I get shut down. I have to creatively think of others ways to get where I want to get, but it often involves creating several steps that could be solved if the trigger worked correctly.

Lisa, if you use your arrow keys instead of your mouse to move from one to the next you can get around that way without crashing. Super annoying, especially if you forget and end up getting crashed. Save often!

I am having the same problem. here is the error code. Can someone at articulate please solve this?

Hi Joanna,

Thanks for letting us know about this and sharing these files! I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.

Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

In this update, we have implemented a fix for:

• Storyline 360 crashing when adding conditions to triggers or publishing to Word.

As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!