On Slide Video Controls Not Functioning in Preview

Greetings everyone!

I'm having a strange issue when previewing a scene/slide or project. 

I have a single slide that contains a video. I'm using the "show Video Controls Below Video" option.

When I preview, the slide loads, and the play/pause button seem to toggle when hovered over, but when clicked, the video will not play.

I published to Review 360, and the player control works as expected. 

I've removed and re inserted the vid. I've deleted the slide and created a new instance of it... nothing seems to help.

Ideas?

Thanks!

Serko

2 Replies
Maria Costa-Stienstra

Hi, Serko, and welcome to E-Learning Heroes! ✨

I'm sorry to hear you're experiencing issues when previewing your project. Let me ask you some questions to try to narrow down the problem:

  • Are you working from a local hard drive? Working on a network drive can cause erratic behavior. 
  • Is this happening with a specific video file or any file you insert into Storyline?
  • Have you attempted a repair of Storyline 360? Here are the instructions.

If the repair doesn't solve your issue, or if it's happening with a specific video file, I'd recommend opening a support case with our engineers.