On Slide Video Controls Not Functioning in Preview

Apr 12, 2021

Greetings everyone!

I'm having a strange issue when previewing a scene/slide or project.

I have a single slide that contains a video. I'm using the "show Video Controls Below Video" option.

When I preview, the slide loads, and the play/pause button seem to toggle when hovered over, but when clicked, the video will not play.

I published to Review 360, and the player control works as expected.

I've removed and re inserted the vid. I've deleted the slide and created a new instance of it... nothing seems to help.

Ideas?

Thanks!

Serko

Hi, Serko, and welcome to E-Learning Heroes! ✨

I'm sorry to hear you're experiencing issues when previewing your project. Let me ask you some questions to try to narrow down the problem:

Are you working from a local hard drive? Working on a network drive can cause erratic behavior.
Is this happening with a specific video file or any file you insert into Storyline?
Have you attempted a repair of Storyline 360? Here are the instructions.

If the repair doesn't solve your issue, or if it's happening with a specific video file, I'd recommend opening a support case with our engineers.

Thanks Maria!

I appreciate you getting back to me so quickly!

I'm working from a local drive with local assets.

I'll give the repair a shot.

Thanks again!